Is Citi a good company to work for as a Client Support Associate?

Client Support Associate professionals working at Citi have rated their employer with 3.4 out of 5 stars in 520 Glassdoor reviews. This is a lower than average score with the overall rating of Citi employees being 3.6 out of 5 stars. Search open Client Support Associate Jobs at Citi now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at Citi .

Does Citi pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at Citi with 4.0 out of 5 stars based on 520 anonymously submitted employee reviews. This is 10.5% better than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at Citi.

How happy are Client Support Associate professionals working at Citi?

55% of Client Support Associate employees at Citi would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Client Support Associate professionals have also rated Citi with a 3.4 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.5 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Citi?

Vice President (1983) , Analyst (1324) , Assistant Vice President (887) , Business Analyst (594) , Senior Vice President (538) , Manager (525) , Director (506) , Assistant Manager (476) , Customer Service Representative (434) , Officer (427) , Personal Banker (395) , Software Engineer (359) , Project Manager (355) , Intern (347) , Financial Analyst (334)

What are the pros of working at Citi according to real employee reviews?

"Benefits are good and to some extent if manage well the work balance can be good too." ((in 2752 reviews)); "Work life balance is good but it all depends on where you work and at your managers discretion." ((in 2249 reviews)); "The people are great and genuinely helpful and willing to contribute to your development as an analyst." ((in 2022 reviews)); "Culture is good and relatively flat" ((in 1799 reviews)); "The pay is good and the facilties we are provided with are also good enough." ((in 1728 reviews))

What are the cons of working at Citi according to real employee reviews?

"The management was poor Very bureaucratic system with poor communication within management vertices and across teams" ((in 1288 reviews)); "(in 902 reviews) Sometimes the work can be long hours and stressful depending on which departments you are in" ((in 815 reviews)); "1. Managers in certain pockets can be bad or inexperienced" ((in 725 reviews)); "It's January and we got the news about why are bonuses are low because of the Consent Order from the U.S. Government." ((in 687 reviews)); "working late hours and weekend shifts; unreachable goals;" ((in 592 reviews))

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Citi

Citi Client Support Associate reviews

3.4

55% would recommend to a friend

(520 total reviews)

Jane Fraser

56% approve of CEO

42% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Compensation and benefits

3.6

Career opportunities

3.5

Culture & values

3.4

Work/Life balance

3.1

Senior management

Client Support Associate employees have rated Citi with 3.4 out of 5 stars, based on 520 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. Citi is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

520 reviews

4.0

Jul 18, 2025

Great company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Amazing benefits for yourself and families

Cons

Lots of employees in same department not enough managers

5.0

Jul 18, 2025

Hiring process

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Hiring and onboarding team where very professional and straight to the point. they were approachable for any doubts and clarification

Cons

Must be transperant about the roles they hier

5.0

Jul 14, 2025

Customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Salary was okay a decent pay to provide for the family

Cons

Travel time it’s too far away from my location

Viewing 19 - 21 of 520 Reviews

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Citi Client Support Associate reviews

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