This is by far the worst job ever. Training for the position as a Citigold rep was nonexistent and awful! The trainer barely trained our class. He was the worst trainer. He wasn’t organized, and he was unprepared each day of training. He mostly kept cracking jokes and showed a lot of favoritism to a lot of people in the training class. Which isn’t right. I witness one lady in the training class before she quit, she came up to him expressing her concerns that she was lost, he basically sat there nonchalant, and didn’t care at all to at least try to review some material for her to put her mind at ease. Training is basically 12 weeks, after 4 weeks of starting training in June 16th, we were already taking calls, and didn’t know anything, he didn’t cover HALF of what we were experiencing on the phones. We were pretty much learning as we go as we were taking calls. Also, I find it very odd, that the trainer waited until the day of nesting to have us to attempt to complete a survey on the training we endured, and we couldn’t even open the survey to complete it because it was greyed out due to us starting nesting…….We were taking calls since July, and started nesting in freaking middle of August. That DOES NOT make any since! The only time you’re starting to take calls is during nesting, but we were taking calls a whole month before!!!!!Everything there was very unorganized. They kept pushing back training, which required for us to still drive to the location battling traffic, when they already sent their work equipment to our residence. They only allowed for us to work from home only on Fridays, which didn't make any sense at all. We could’ve been working from home the entire time since receiving equipment. Truly training was a waste of time because we didn't train on anything. Which resulted in a lot of people feeling overwhelmed and quitting. The amount of work you’re doing as a Citigold rep is insane, The pay need to at least be $26 and hour and more for the amount of work you’re doing and having to deal with ungrateful, disrespectful, nasty clients/callers. It’s not worth it!
