Citi reviews

They treat you horribly bad. They poached me from another bank-I wasn't even really looking to move but they fed me a bunch of lies to get me in the door. For example, I was told I'd be working alone, I'd be salary and my position was a management like position where I would be leading a team in Texas but remotely from Florence. First day on the job and that was an outright lie. I was one of about 50 people hired for a new area in bankruptcy. I was not a manager, nor was I salary. During our training they stuffed 50 of us in a training room fit for 20 people (only 20 chairs and computers- we squeezed more in creating an obvious fire hazard) we were not allowed to use the restroom or have a bottle of water. They talked down to us as though this job and training were a punishment- like being there was a pun ishment for something we had done wrong. It was a hot mess to say the least. No one knew anything and over the last 3 years our jobs have changed so rapidly that we've been retrained at least 2 dozen times. Over the last 3 years I have seen some of the most unprofessional acts displayed by managers it's appalling. I saw one agent get fired in the middle of the floor, while her manager very dramatically and loudly told everyone she was an 'idiot' and 'she needed to hustle' all while the agent was crying and packing up her desk. I reported this to my manager and was told the agent deserved to be treated like that cause she cheated on her timesheet and what the manager did was citi policy. I took part in a roundtable where I expressed a specific concern about my manager at the time and by the next morning my manager had found out and threatened to put me on a PIP for talking about her in a roundtable and then proceeded to tell other agents she hated me. In addition to these things myself and other agents have been told we cannot use the bathroom, we cannot get water or coffee. I am a professional with a BA I do NOT need people telling me when I can use the restroom or not. This is only a tip of the iceberg. It's much much worse.

It's a culture of bureaucracy and mediocrity where the path of least resistance is taken. This result is a patchwork of quick tactical fixes that unravel faster than it was put together. The overall quality of work is shockingly poor; despite small pockets of senior leaders who know what they are doing. Leaderships lacks subject matter knowledge and do not lean on subject matter experts to help make more informed decisions. Instead of the best ideas winning it becomes a political game of appeasing the most senior person in the room. Feedback goes nowhere really fast! There is a lot of change happening, which in itself is not a problem. However, the direction and execution leaves a lot to be desired.