Citi reviews

To much to write here. Citi has a horrifying week Senior Management, with no Leadership, No truth, No trust anymore. Speaking about my experiences, to much and permanent reorganisations, producing confusion and frustration for staff and customers. If you join Citi in EMEA you have to know the right people, and being located in London is as well a big advantage for your career. Anyway, if you do not belong to the right "Club" you will never be promoted at all, regardless of your location or if you are working you ass off. Promotions are usually based on politics not on skills or performance. As a result you will find many nope heads within leading positions only because they belong to the right inner circle, to the right "Club". To many managers listen to the wrong people and wasting the companies money with ridiculous strategic decisions based on wrong assumptions given by clueless nope heads. You will find a world full of fear, where the few good people left have to be very quite to avoid to get there heads cut off in the next "right placement" round. High skilled people and teams, capable to manage issues quick and efficient have been fired. Their core knowledge is wasted and gone, their responsibilities have been moved to so called "low cost" locations. As a result, customer dissatisfaction has been increased, service levels have gone down. If you don't care about the company you work for, if you could talk the talk, if you like to play dirty political games, if you already know the right people to avoid a "right placement", Welcome to join the madhouse !. But if pointless processes, permanent reorganisations and obviously wrong strategic decisions might frustrate you easily, if you like to work customer orientated, quick and efficient, if you easily might loose you politeness on phone, because you have to talk again with a clueless peanuts paid "low cost" location monkey, then stay out of Citi, this is not the right place for you.

Phony employee recognition programs, feel good, touchy feely programs that become so rampant they don't mean anything. System is rigged so that the front line employee is always wrong, no matter how unrealistic management goals are. Management pushes Great Customer Service, yet employee not given the time to GIVE good Customer Service. The VOE program (Voice of the Employee) has a lot of time spent on it, yet I did not feel that management really listened, just paid lip service. Also, the Morality of Citi being able to borrow from the Fed (even before its bailout) at low interest rates 2% or lower, and then turn around and lend that out at 28-30% IS the definition of usury from the Bible, at least to me. I am glad to be gone from them.