Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (660) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 598 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 286 reviews)); "Great people and place to work" ((in 265 reviews)); "Great colleagues and a rewarding job" ((in 258 reviews)); "good benefits and school prgrams" ((in 167 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 365 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 278 reviews)); "Some managers are awful and make you hate your job" ((in 193 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 85 reviews)); "Breaks were short and infrequent" ((in 52 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,258 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,258 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

1.0

Nov 11, 2025

It was hell in there

Warehouse operative

Recommend

CEO approval

Business Outlook

Pros

LLOP training was a breeze

Cons

Those targets weren't fun. The role is so demoralising.

Co-op Response

7mo

Thank you for taking the time to leave a review. We're sorry that you feel this way and hope that you raised any concerns you had at the time.

4.0

Nov 10, 2025

Base Pay

Team leader

Recommend

CEO approval

Business Outlook

Pros

Great Benefits Great Working Environment Pay Increase Fair Holiday Structure

Cons

Risk From Public Depending On Location

Co-op Response

5mo

Thank you for your rating and for sharing your review with us. We're pleased to see that you were happy with the benefits, pay, holidays, and your workplace. We continue to invest in both resources and technology to keep our colleagues safe in store. You can find out more about what we're doing to support our colleagues at https://www.co-operative.coop/sustainability-reporting-our-people

3.0

Nov 10, 2025

Great

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great place to work Good discount

Cons

Staff rotas could be planned better

Co-op Response

5mo

Thank you for taking the time to submit a review and for sharing your thoughts. We're pleased to see that you're happy with your workplace and with the 30% colleague member discount on Co-op products. Rotas for our store colleagues are produced 3 weeks in advance and shared with colleagues on the Shifts App direct to your phone. If you're having any concerns with the frequency that the rota is issued please speak to your manager.

Viewing 373 - 375 of 6,258 Reviews

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Company ratings over time

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Reviews by job title

It was hell in there

Base Pay

Great

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