Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (660) , Customer Team Member (566) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 603 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 286 reviews)); "The people were great and kept you sane" ((in 262 reviews)); "Great colleagues and a rewarding job" ((in 261 reviews)); "Good benefits and that’s about it" ((in 159 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 373 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 286 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 191 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 90 reviews)); "bullying and harassment by management" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,260 total reviews)

Kate Allum

49% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,260 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Dec 17, 2021

Nice

Customer team member

Recommend

CEO approval

Business Outlook

Pros

Good and fair company to work for

Cons

Understaffed a lot so long hours and early starts

1.0

Dec 13, 2021

You're having a laugh

Customer team leader

Recommend

CEO approval

Business Outlook

Pros

Co op aren't a bad bunch. Quite soft and decent benefits package. They're quite good to us even if they are out of touch.

Cons

£10.45 an hour to manage a shop? Outrageous. You can do the same job at Tesco for £1 an hour more. I know because I used to do it. They binned off all the Team Managers and expected us to carry the workload for 95p more an hour than the staff! Just one manager in a large shop taking big bucks, only her and Team Leaders trying to do all they can under the *Fit For Future" program. I feel sorry for my manager, she can't recruit new team leaders and no one else wants the extra responsibility for the outrageously low pay. The pressure is immense, you're expected to be a manger for little more than minimum wage. Who would ever want to work weekends, bank holidays, late nights and early mornings managing a large shop and a team of staff for £10.45 per hour when you can get jobs cleaning toilets that pay more?

Co-op Response

4y

Thank you for your review and for highlighting the great benefits package that we have. From April 2021 we aligned our pay for frontline store workers to the Real Living Wage. We continually monitor the market to make sure Co-op salaries are fair and competitive.

1.0

Dec 3, 2021

Hate it

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good student pay Some ok staff

Cons

Awful pay if it’s a full time job. Hate it. Malt soul destroying job I’ve worked in

Viewing 373 - 375 of 6,260 Reviews

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