Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (661) , Customer Team Member (566) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 619 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 278 reviews)); "Great people and place to work" ((in 263 reviews)); "Colleagues are great and work hard" ((in 254 reviews)); "Good benefits and that’s about it" ((in 165 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 362 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 286 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 193 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 86 reviews)); "Breaks were short and infrequent" ((in 51 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,261 total reviews)

Kate Allum

49% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,261 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

5.0

Jan 21, 2021

Great Place To Work

It service manager

Recommend

CEO approval

Business Outlook

Pros

Great culture and values throughout the organisation with focus on community. Current strategy is 'co-operating for a fairer world'. Looks after colleagues well being. Good staff discounts

Cons

Legacy IT systems and technical debt but there is a transformation programme running to address and remediate.

3.0

Jan 19, 2021

Ups and downs

Team manager

Recommend

CEO approval

Business Outlook

Pros

Almost 8 weeks holiday. Most colleagues are very good and friendly. Progression is there if you're willing to play the game. It's not really about in store performance and more about things such as raising money for charity though. Overall it's an ok play to work but nothing special.

Cons

Staff levels have been cut to unreasonable levels. It doesn't matter if you're the team manager or store manager. You'll spend the entire shift running back and forth between filling deliveries and going on the till because a lot of the time there's only you and 1 other member of staff. Deliveries are far too big and stock holding level is ridiculous. All time in store is spent working deliveries and staying on top of back stock. Head office are completely out of touch with how stores actually run and how long certain tasks take. Constantly told that we need to spend more time with customers/go on the till to reduce queues so unnecessary tasks have been removed to free up time to do this. Then the hours for those tasks are also removed so we're back where we started. Head office don't seem understand that we need hours to actually have a person in the building to do that.

4.0

Jan 12, 2021

Good employer with sound values

Director

Recommend

CEO approval

Business Outlook

Pros

Values and principles operate well, beside the commercial decision making

Cons

The Head Office is in Manchester so decisions can be quite Manchester focussed, whereas this is a national group and should look outward more.

Viewing 412 - 414 of 6,261 Reviews

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Customer Team Member

Vereinigtes Königreich

Co-op

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