Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (660) , Customer Team Member (566) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 588 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 281 reviews)); "Great people and place to work" ((in 265 reviews)); "Great team manager and colleagues" ((in 257 reviews)); "good benefits and school prgrams" ((in 171 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 371 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 289 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 196 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 90 reviews)); "Breaks were short and infrequent" ((in 51 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,260 total reviews)

Kate Allum

49% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,260 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

2.0

Oct 15, 2025

Bad

Team leader

Recommend

CEO approval

Business Outlook

Pros

Honestly there isn't much that sticks out to me thats good anymore but its heavily dependent on which store you work in. Pre covid things were pretty good for the most part, it was a nice place to work overall.

Cons

Increasing workload whilst store hours are being taken away. Every new tool or way of doing things that was supposed to make our lives easier and help us get more done comes with cut hours and then dosn't work anyway. Less staff on shift on average leading to concerns about safety in store. Shop lifting and disorder continues to get worse. No support from head office and if you find yourself in the middle of an incident get ready to be investigated for it and potentially disciplined. Health and safety in stores due to poor maintenance and just generally being in unsuitable locations constantly overlooked and ignored. You feel pressured to engage in unsafe work to meet expectations. Cliquey management at the local and regional levels. Poor pay for the work load. Team leaders in particular are being taken for a ride since the Team Manager role was axed. Customer Team Members work load has also increased without a decent rise in pay. Stress, stress and more stress.

Co-op Response

8mo

Thank you for sharing your feedback and for your long service with Co-op. We’re concerned by the issues you’ve raised around workload, safety, and support. These are serious matters, and we want to be clear that no colleague should feel pressured to work unsafely or unsupported during incidents. We know recent changes and new tools were intended to improve efficiency, but they should never compromise safety or wellbeing. Your comments about store conditions and support during incidents will be reviewed, and we’ll continue to invest in improvements where they’re needed. If you haven’t already, please raise these concerns through your manager or our People Team, or use the confidential Speak Up line. This helps us act quickly and ensure the right support is in place. We’re committed to creating a safe, respectful workplace and appreciate you taking the time to share your experience.

3.0

Oct 15, 2025

N/A

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Good pay, pays monthly, not difficult

Cons

Tiring, sometimes don’t give you breaks

Co-op Response

6mo

Thank you for your review and feedback. We're pleased to see that you were happy with both your pay and the frequency of pay. We hope you spoke to your manager or Team Leader if you were not getting your allocated breaks.

2.0

Oct 15, 2025

Good pay, poor management

Warehouse operative

Recommend

CEO approval

Business Outlook

Pros

Pay was good (night time worker). Head down get the job done, good comradeship with the other employees.

Cons

Poor management (some were good). Most team leaders thought too much of themselves. Showed poor judgement.

Co-op Response

8mo

Thank you for sharing your feedback with us. We're pleased to see that you were happy with your pay and your colleagues. We're sorry to hear that you had some concerns with management, we hope that you were able to speak up about any problems you encountered while you were with us. If you feel that there is something more we should know, please use the former colleague contact form at colleagues.coop.co.uk/contacts

Viewing 427 - 429 of 6,260 Reviews

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Vereinigtes Königreich

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N/A

Good pay, poor management

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