Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (702) , Customer Team Member (CTM) (656) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (80) , Sales Associate (79) , Team Member (78) , Retail Assistant (76) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 587 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 289 reviews)); "The people were great and kept you sane" ((in 266 reviews)); "Great colleagues and a rewarding job" ((in 254 reviews)); "Good benefits and that’s about it" ((in 171 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 372 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 287 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 189 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 92 reviews)); "Breaks were short and infrequent" ((in 52 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,232 total reviews)

Kate Allum

Not enough data to show CEO approval

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Dec 22, 2016

nice collegs.. poor management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people that work in the shop are usually nice Hard work but not challenging Pay is 4 weekly so that's nice

Cons

Not supported by management Not consistent training or expectations Expected to work over contracted hours with no additional pay Not always possible to take contracted breaks due to lack of staffing Blame culture is very high

Co-op Response

9y

Hello, thankyou for your comment and feedback. I'm sorry to hear that you're having issues at your store. I can assure you that no one is expected to work without being paid for it or to work over their contracted hours unless they request to and if you are seeing this I would advise you to raise this with your manager, Area Manager or Employee Assistance Programme (EAP) on 0800 970 1030. Regarding training, I hope that you have attended your Back to Being Co-op session which over 55,000 colleagues across the business have been on and sessions such as this are planned for the future. ^CAtherine

3.0

Nov 9, 2016

A company I was proud to work for, but not anymore

Store manager

Recommend

CEO approval

Business Outlook

Pros

Good pay, growing company, good hours

Cons

Some externals coming in as area managers and at higher level and messing up the business. It's not the co-op I started working in about 10 years ago. It's like Tesco and Sainsbury's. It's all politics there now. Will be leaving soon.

Co-op Response

9y

Very sorry to hear this. The welfare of our colleagues is very important to us. Please can you reach out and send your concerns through to our HR team so we can work to resolve any problems you may be having. Their email address is erservices@co-operative.coop. Thanks ^Sophie

2.0

Aug 30, 2016

Former Customer Team Member

Customer team member

Recommend

CEO approval

Business Outlook

Pros

- Checkouts are a great way to improve on your communication skills - Build a rapport with regular customers - Relatively competitive wages

Cons

- Your contracted hours will be eclipsed by your "available hours"; this means they don't have to scale up your annual leave allowance because you're more than likely going to have low contracted hours, yet you'll be working so much more than that per week - Managers and Team Leaders didn't care about the constructive feedback I had to help improve the quality of life at work - You will receive abuse from disrespectful customers who have entitlement issues - You will get upset if you don't have thick skin - The grind of putting out stock and facing up was monotonous - Generally unstimulating work - don't expect to give your brain a workout - Unreliable checkout operating systems - crashes happened often, which delays the customers and the service you can provide - Leave requests have to be submitted 4 whole weeks in advance of the first day of leave - Say goodbye to your evenings and weekends

Co-op Response

9y

Thanks very much for getting in touch. We'll make sure your feedback is communicated back to our colleagues. Thanks, ^Sophie

Viewing 52 - 54 of 6,232 Reviews

Jobs at Co-op

Customer Team Member

Vereinigtes Königreich

City of Westminster, England

Co-op

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nice collegs.. poor management

A company I was proud to work for, but not anymore

Former Customer Team Member

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