Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (702) , Customer Team Member (CTM) (656) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (80) , Sales Associate (79) , Team Member (78) , Retail Assistant (75) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 587 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 289 reviews)); "The people were great and kept you sane" ((in 266 reviews)); "Great colleagues and a rewarding job" ((in 254 reviews)); "Good benefits and that’s about it" ((in 171 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 372 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 287 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 189 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 92 reviews)); "Breaks were short and infrequent" ((in 52 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,232 total reviews)

Kate Allum

Not enough data to show CEO approval

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Mar 28, 2017

Only the favourites succeed.

Team leader

Recommend

CEO approval

Business Outlook

Pros

An above average rate of pay. Friendly staff in store team

Cons

Senior management selected their favourites. everyone else was just a payroll number

Co-op Response

9y

Thankyou for your comment. I'm sorry to hear you didn't feel valued while working for the Co-op. I hope you raised your concerns about your Area Manager with the HR team so they could look into this and support you. ^Catherine

1.0

Jan 30, 2017

Co-op

It project manager

Recommend

CEO approval

Business Outlook

Pros

Location Angel square building Decent work life balance

Cons

Lots of politics - reputation for a snake pit Too many cancelled projects Too many managers with lack of understanding of day to day

Co-op Response

9y

I'm sorry to hear that you didn't enjoy your time while working in the IT department at Angel Square. I hope while you were here that you raised your concerns with your manager. ^Catherine

2.0

Jan 8, 2017

Is this all one big con ?

Customer team member

Recommend

CEO approval

Business Outlook

Pros

Good working relationship with colleagues. Local Branch has good relationship with the community. 4 Weekly Pay structure.

Cons

Having gone through 6 Managers in just over a year, with every one coming in assuring staff that "things will get better" only for them to leave having wrecked the store and Staff Morale on the way through, it is not a good environment. This week alone .. 1 CTM has quit with possibly another 2 following due to the atmosphere within the store that even the Customers are picking up on. It doesn't bode well for "Be Yourself Always", when the current concencus is to just do your job in silence unless you are speaking to Customers. Staff are under the impression that "cost cutting" due to minimum wage requirements demand that less staff are supposed to "step up" to cover the Co Op's additional costs, but when 1 person has to do the job of 4 people, it's becoming impossible.

Co-op Response

9y

Hi there, this is very concerning to read. I recommend that you speak to your Area Manager about this as first point of call and/or contact HR People Services on hrservices@co-operative.coop or 0330 606 1001. The welfare of our colleagues is very important to us, if you'd like to chat further you can reach us on Facebook 'Co-op Colleagues' or Twitter '@CoopUK'. Thanks ^Sophie

Viewing 49 - 51 of 6,232 Reviews

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