Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (702) , Customer Team Member (CTM) (656) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (80) , Sales Associate (79) , Team Member (78) , Retail Assistant (75) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 587 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 289 reviews)); "The people were great and kept you sane" ((in 266 reviews)); "Great colleagues and a rewarding job" ((in 254 reviews)); "Good benefits and that’s about it" ((in 171 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 372 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 287 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 189 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 92 reviews)); "Breaks were short and infrequent" ((in 52 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,232 total reviews)

Kate Allum

Not enough data to show CEO approval

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Jan 9, 2018

Team leader

Recommend

CEO approval

Business Outlook

Pros

10 % discount on shopping

Cons

Always being short staffed Management at almost every store is rude and corrupted Avoid paying you money you're owed. Not able to complete tasks you're given because there are not enough hours for store Having to work until 11 pm most nights isn't something I enjoy especially when you don't get paid for a time after 10 pm

Co-op Response

8y

Thanks for your feedback. We'll make sure this is fed back on your behalf. ^Scott

1.0

Dec 24, 2017

Meanest company

Warehouse worker

Recommend

CEO approval

Business Outlook

Pros

Regular pay, paid holidays and free uniform, colleagues that have become friends good health and safety record can see wages online and hours worked.

Cons

1 30 minute break in 8 hours, If we go over our targets we don't get paid any extra or get any extra breaks, but if you don't reach it you get chastised and made to feel like a criminal. Work most weekends have 1 off in eight . Management who tell us to reach our targets got there by being suck ups and would probably be sacked if they had to do our jobs. Not even a thank you or finish early on last day before break up for Christmas no bonus or a penny sweet.

Co-op Response

8y

Thankyou for your review. I'm sorry to hear you are not enjoying your job at our Co-op and would not recommend it to others. Regarding your breaks, if you are not getting the legal requirement please raise this immediately with HR as this should not be happening in your team. Again if you're not happy with your contracted hours or the overtime you are taking on please raise this with your manager so this can be looked into. Regarding reward and recognition, we have a dedicated #BeingCoop programme on this, which you can find out more about here https://colleagues.coop.co.uk/working-here/thank-you-for-being-co-op ^Catherine

1.0

Dec 6, 2017

Team Manager

Team manager

Recommend

CEO approval

Business Outlook

Pros

People you work with are amazing overall

Cons

Work life balance, Bassically there is none if u want to work 50h + weeks only be paid 39 and on a low job this is the place for u. They under staff the stores purposely making it impossible to complete all the task they say need to be done affecting customer service and availability in stores. No reward and recognition for the hard work u do, don’t care about staff security unless u are in head office. Staff are generally demoralised and over worked.

Co-op Response

8y

Thankyou for your review. I'm sorry to hear that you do not enjoy your job and would not recommend it to others. I'm concerned to hear about your claims that you are working over time and not being paid for it and ask that you raise this with HR immediately because this should not be happening in your team. Regarding not having time to complete tasks, you may be interested in learning more about our Leading the Way programme which food colleagues and Co-op Digital are working on which helps simplify tasks for colleagues making work life easier day to day. You can read about this on the Colleague Stories blog. ^Catherine

Viewing 46 - 48 of 6,232 Reviews

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