Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (660) , Customer Team Member (566) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 619 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 278 reviews)); "Great people and place to work" ((in 263 reviews)); "Colleagues are great and work hard" ((in 254 reviews)); "Good benefits and that’s about it" ((in 165 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 362 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 286 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 193 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 86 reviews)); "Breaks were short and infrequent" ((in 51 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,260 total reviews)

Kate Allum

49% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,260 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

2.0

Jul 6, 2017

Customer Team member

Customer team member

Recommend

CEO approval

Business Outlook

Pros

One of the better retail employers when it comes to contracts. You will never get a contract that is any less than 12 hours a week.

Cons

The coop is a company that is a fast paced environment, that demands first class customer service but is not given the time or staff hours to be able to carry this out. Everyday there is at least one unhappy customer because of an item being removed from the shelves because they are to stop stocking it, even though it may be one of the most popular items for customers to buy. Half the time you are not given the sufficient training or functional tools to be able to carry out the work asked of you. From computers to fridges and freezers they are constantly breaking down, meaning there is a lot of wasted items, costing the group thousands of pounds every month. And yet they still refuse to replace them with new quality equipment that should last for years to come. And there is no opportunity to advance yourself in the business.

Co-op Response

9y

Thanks very much for your feedback, we do encourage all colleagues that are not based in our stores to lend a hand throughout the year. We'll make sure your feedback is passed on. ^Scott

2.0

Jul 5, 2017

Customer Team Member

Customer team member

Recommend

CEO approval

Business Outlook

Pros

Good pay for students Relatively flexible Great holiday time Company policy i.e. fairtrade and ethical sourcing of ingredients is good For a student who looks for part time/summer job it is perfect, anything else it's probably not necessary, shifts and hour pattern changes week to week, could do 39 one week, then down to 4.

Cons

bureaucracy management reluctant to give breaks - state it is based on 'work rate', which is irrelevant since the contract I signed made it clear on an 8hour+ shift I have an entitlement to take 2 30minute breaks. Ridiculously inefficient in everything that is done, it's absolutely embarrassing. Sometimes can be inflexible Issues relating to holiday time Pay is literally always wrong every single month no progression really for anyone who wants it (not really applicable in my personal situation).

Co-op Response

9y

Hi there, We're very sorry to hear you have issues with your breaks, pay and holiday entitlement. This is something you need to contact HR People Service about, their email is, hrservices@co-operative.coop or 0330 606 1001. They're available Monday - Friday 8am-6pm. ^Sophie

2.0

Jul 1, 2017

Customer Team Member

Customer team member

Recommend

CEO approval

Business Outlook

Pros

Good hours, decent pay, friendly staff

Cons

The work is very repetitive

Co-op Response

9y

Thanks for your honest feedback. ^Sophie

Viewing 5971 - 5973 of 6,260 Reviews

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