Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (660) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 603 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 286 reviews)); "The people were great and kept you sane" ((in 262 reviews)); "Great colleagues and a rewarding job" ((in 261 reviews)); "Good benefits and that’s about it" ((in 159 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 373 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 286 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 191 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 90 reviews)); "bullying and harassment by management" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

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Co-op

Co-op reviews

3.7

66% would recommend to a friend

(6,259 total reviews)

Kate Allum

49% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,259 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

6K reviews

4.0

Jan 13, 2017

Co Op salary

Customer team member

Recommend

CEO approval

Business Outlook

Pros

It's nice working there because colleagues are very nice and helpful.

Cons

Some of the downsides are the low sallary and low hours contract.

4.0

Jan 6, 2017

Co-op Insurance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Excellent culture, treat customers and employees well, flexible working

Cons

A little outdated in general - although they are looking to change. Computer systems are poor, along with the offices.

Co-op Response

Thanks very much for your feedback. Last year we saw a lot of big changes and there's plenty more to come with our new Membership :-) Thanks ^Sophie

2.0

Dec 30, 2016

Started Great, However

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The teams that you work with are truly great. They all push themselves to the extra mile to help each other out. Most of the time unpaid!

Cons

Work life completely takes over your personal life. I've worked for the Co-op for 5 years within that 5 years the expectation seems to be swaying towards, if you want to work for us, be available 24/7 and expect to work 50/60 hours a week if you want to keep your job. There was a time I loved working for this company, now however, I feel as though your best is not good enough, and they will find the slightest excuse to get rid of you as 'there is always someone down the road who will do your job'

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