Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (705) , Customer Team Member (CTM) (656) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (80) , Sales Associate (79) , Team Member (78) , Retail Assistant (76) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 597 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 288 reviews)); "The people were great and kept you sane" ((in 268 reviews)); "Great colleagues and a rewarding job" ((in 265 reviews)); "Good Benefits and Cool Office" ((in 162 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 374 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 289 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 188 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 97 reviews)); "Breaks were short and infrequent" ((in 55 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,235 total reviews)

Kate Allum

Not enough data to show CEO approval

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,235 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Apr 12, 2025

Long hours, stressful

Funeral arranger

Recommend

CEO approval

Business Outlook

Pros

Very healthy colleague dynamic, everyone helps and supports each other Benefits and support are brilliant

Cons

Long days, expected overtime to complete tasks Stressful workload, often too many cases assigned to one person causes issues Minimal support for a work-life balance, most staff will take their work home with them or be consistently working on down-time or annual leave. Management has minimal involvement, and are often unapproachable

Co-op Response

1y

Thank you for your review and feedback. We're so pleased to see that you feel you have a great team to support you and that you are happy with your benefits. Please do speak up about concerns over your workload. No colleague should be taking work home or working during holidays. If you feel that you can't approach your manager over this, please speak to our HR team. You can find support and advice on MyHR using the ask Bobbi feature.

1.0

Apr 7, 2025

Felt pushed out

Store assistant

Recommend

CEO approval

Business Outlook

Pros

Not many :( seems good at the start until the bullying begins

Cons

When I first started for the 1st couple of days I was made to feel welcomed by the team however this didn't last I was contracted to 16hrs but regularly made to work 6 days of 2-10s in a row No regard for my safety when I mentioned I rely on lifts and my lift has to work away for 3 months so I can't work late Instantly made to feel guilty and almost made out like I was lying! As soon as they found out my lift was back the weekend what was meant to be a 6pm finish turned into a 10pm as no one else wants to do them! I also found out my manager had been making up lies about me behind my back and turning my colleagues against me This meant many shifts I'd be ignored by colleagues and given the cold shoulder due to the snarking going on behind my back! I left I shouldn't be bullied or not taken seriously by a manager ever

Co-op Response

1y

Thank you for bringing this to our attention. Co-op has a zero tolerance approach to any form of bullying and we're sorry to learn of your experience with us. We hope that you raised your concerns while you were with us, however, if you believe that there is something more we should know and look into, please use the former colleague contact form at colleagues.coop.co.uk/contacts

2.0

Mar 30, 2025

Management was awful

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Lovely customers Easy interview Offer was quick

Cons

Poor management Racism Stereotyping Bullying all by management

Co-op Response

1y

We're sorry that you feel this way. Co-op has a zero tolerance approach to any form of bullying, harassment, or discrimination. We hope that you raised your concerns at the time, but if you feel that we should know more please use the former colleague contact form at https://colleagues.coop.co.uk/contacts.

Viewing 76 - 78 of 6,235 Reviews

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City of Westminster, England

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Long hours, stressful

Felt pushed out

Management was awful

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