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      Co-op

      Engaged Employer

      Co-op reviews

      3.7

      66% would recommend to a friend

      (6,235 total reviews)
      avatar

      Kate Allum

      Not enough data to show CEO approval

      49% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.3

      Senior management

      3.2

      Career opportunities

      Co-op has an employee rating of 3.7 out of 5 stars, based on 6,235 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      May 26, 2025

      if any job give me a offer, i would leave this current job in a heartbeat

      Customer team member (ctm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Enjoy working with other CTMs

      Cons

      No full-time contract is given—you’ll just be assigned overtime hours without any say in which days you can or cannot work. Managers can exploit this and schedule you every day, leaving you without proper rest. You’ll be expected to do everything on the shop floor, from fulfilling online orders (Uber Eats, Just Eat, Deliveroo) to serving customers and restocking shelves. Meanwhile, managers and team leaders often sit in the office FaceTiming friends. When you ask for support, they complain. There are no real learning opportunities. After a year, the only things I was taught were how to reduce clearance items and how to open and close the store. The store is consistently understaffed, especially in the mornings. There are usually only two people scheduled: the Customer Team Member (CTM) and the team leader. Guess who's out back relaxing, and guess who's doing all the work. The CTM is left to handle everything—even dealing with shoplifters—while the managers sit in the office watching. To make things worse, the pay is terrible considering the current economy and high cost of living.

      avatar
      Co-op Response
      1y
      Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn’t met your expectations. We know how important it is to feel supported, fairly scheduled, and given opportunities to grow. Working in our convenience stores involves serving customers however they choose to shop, whether in person or through online platforms like Deliveroo, Just Eat, or Uber Eats. We know this can be demanding at times, and we encourage colleagues to call on their manager or supervisor for support when things get particularly busy. If you haven’t already, we’d also recommend having a conversation with your store manager or a member of the leadership team to discuss any concerns you may have. These conversations can often lead to practical improvements. In terms of development, we offer a wide range of learning opportunities through our Development Hub, which includes courses designed to help colleagues build skills and progress in their roles. We appreciate your contributions and thank you again for sharing your experience.
      1.0
      May 13, 2025

      Dont Bother

      Warehouse operative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Decent pay on certain shifts -Coop have good company benefits -other warehouse OPs are good to work with

      Cons

      -Management are useless -Trainers, Warehouse support assistants, all think they are better than warehouse OPs and are generally just horrible to you -Management have no clue how the job works or how to run a warehouse -Labour management system is massively incorrect but you are still measured on performance -Important issues are not corrected, but instead they make stupid changes to minor rules on the fly -Rota is aweful, expect to have no life -toxic environment -managers get sacked for sexual harrasment and then get rehired -no training or progression unless you are in with a certain crown or you have a manager that is -Again, 95% of the managers are arseholes, will treat you like dirt, you can't have a conversation with them about the job as they have no idea how it works and only care about their little spreadsheets

      avatar
      Co-op Response
      1y
      Thank you for your feedback. We're sorry that you feel this way. We do take your concerns seriously and the allegation of misconduct is particularly serious. We strongly encourage you to provide more information through our former colleague contact form at colleagues.coop.co.uk/contacts so we can investigate appropriately. For clarity, our Labour Management system is developed with independent specialists. It accounts for variables such as breaks and task complexity. Colleagues who are concerned about meeting targets are encouraged to speak with their supervisors for support or adjustments.
      3.0
      Apr 25, 2025

      Rewards tenure over acumen or skill.

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture, colleagues are the reason you stay. Lots of opportunities to get involved in wider programmes. Great work/life balance and support is always available when needed.

      Cons

      There is a clear ceiling, you only get promoted if your face fits. Too many legacy systems and general disorganisation in the company make it difficult for anything to get done, Co-op typically gets roped into long contracts with ineffective systems. You end up having the same conversations in five years time. There are so many long-standing Co-op colleagues who have built their legacy and are comfortable with their positions (and subsequent salaries) discouraging internal mobility and growth of internal talent.

      avatar
      Co-op Response
      1y
      Thank you for sharing your experiences. We’re glad to hear that you found the culture, work/life balance, and support from colleagues to be positive aspects of your time at Co-op. It’s always encouraging to know that our values and community made a difference. We recognise that individual experiences can shape perceptions, and while we respect your viewpoint, we’d like to clarify that Co-op has robust, fair, and transparent processes in place to support career development and progression. We’re proud of our commitment to social mobility and creating opportunities for colleagues from all backgrounds to grow and thrive within the organisation. Thank you again for your contributions over the years, and we wish you continued success in your career.
      Viewing 73 - 75 of 6,235 Reviews
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      ReviewsCo-op reviews

      Glassdoor has 6,703 Co-op reviews submitted anonymously by Co-op employees. Read employee reviews and ratings on Glassdoor to decide if Co-op is right for you.