Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (705) , Customer Team Member (CTM) (656) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (80) , Sales Associate (79) , Team Member (78) , Retail Assistant (76) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 606 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 281 reviews)); "The people were great and kept you sane" ((in 260 reviews)); "Great colleagues and a rewarding job" ((in 254 reviews)); "Good benefits and that’s about it" ((in 173 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 368 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 292 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 187 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 92 reviews)); "Breaks were short and infrequent" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,235 total reviews)

Kate Allum

Not enough data to show CEO approval

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,235 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Apr 10, 2026

Decent bunch

Driver

Recommend

CEO approval

Business Outlook

Pros

Nice people steady work and hours

Cons

Salary isn’t great but ok for sector

Co-op Response

2mo

Thank you for your review and feedback. We're pleased to see that you enjoyed working with your team and had steady work and hours.

5.0

Apr 9, 2026

Good flexible part-time role with supportive team

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Friendly team and supportive manager. Flexible shifts and good for students or part-time work. Easy to learn tasks and decent hourly pay. Opportunity to work in different stores and gain customer service experience.

Cons

Shifts can sometimes be inconsistent and depend on store needs. Work can get busy during peak hours. Limited career progression in part-time roles.

Co-op Response

2mo

We're so pleased to see that you are working within a friendly team and that you have a supportive manager. It's great to hear that you're happy with your shifts and with your pay. If you're looking to develop your career with us, we recommend that you visit both the Co-op Colleague Hub to find the Own Your Development section, and also the internal careers site to see what opportunities are available right now. If you can't find anything that interests you, you can always sign up for job alerts and be among the first to hear about opportunities in your area.

4.0

Apr 8, 2026

My Experience

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

It's nice working with the team and learning new tasks everyday on how to handle online orders, reductions and providing excellent customer service.

Cons

Our store is busy so it's a lot running here and there but it's good to have transferable skills working in a fast-paced environment.

Co-op Response

2mo

Thank you for your review and feedback. We're so pleased to see that you're enjoying your role at Co-op. Our stores are great environments for learning new tasks and gaining valuable transferable skills. Many of our colleagues that started in a store role have gone on to progress their careers, and they tell us that being a Customer Team Member provided them with a solid foundation for their development.

Viewing 100 - 102 of 6,235 Reviews

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City of Westminster, England

Milton Keynes, England

Co-op

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Decent bunch

Good flexible part-time role with supportive team

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