Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (705) , Customer Team Member (CTM) (656) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (80) , Sales Associate (79) , Team Member (78) , Retail Assistant (76) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 606 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 281 reviews)); "The people were great and kept you sane" ((in 260 reviews)); "Great colleagues and a rewarding job" ((in 254 reviews)); "Good benefits and that’s about it" ((in 173 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 368 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 292 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 187 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 92 reviews)); "Breaks were short and infrequent" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,235 total reviews)

Kate Allum

73% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,235 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Apr 2, 2026

Great place to start your career

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Helps build confidence, allows for lots of social interactions, very diverse roles within the job, comes with lots of opportunities

Cons

customers can be abusive and degrading rather regularly especially towards women which creates a negative working environment

Co-op Response

2mo

Thank you for your review and feedback. We're pleased to see that you're enjoying your role with Co-op and the variety working in store can bring with it. We're so sorry to hear of your experiences with some of your customers, no colleague should be subject to abuse or feel degraded. Please speak to your manager to make sure that these incidents are reported on My Safety, and where appropriate to the police.

4.0

Apr 1, 2026

Great

Customer service

Recommend

CEO approval

Business Outlook

Pros

Great place to work with flexibility

Cons

Little progress in to management

Co-op Response

2mo

Thank you for your rating and your review. We're pleased to see that you have flexibility in your role and enjoying working with Co-op. If you're looking to progress we have a number of recommendations for you to explore. First we'd suggest visiting the internal careers site to explore available roles, you can always sign up for job alerts if you're not finding the role you'd like. We'd also suggest visiting the Colleague Hub and search for the heading Growth, where you can find support for your development and progression.

5.0

Apr 1, 2026

excellent

Night ambulance crew

Recommend

CEO approval

Business Outlook

Pros

a good position that can be very busy

Cons

be prepared for a range of different scenarios

Co-op Response

2mo

Thank you for your amazing 5 star rating and review. We're really pleased to see that you're enjoying working for Co-op Funeralcare. As you mentioned your role can be very busy and emotionally demanding but it is a truly meaningful job and we're grateful for your dedication to the role.

Viewing 106 - 108 of 6,235 Reviews

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