Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (705) , Customer Team Member (CTM) (657) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (76) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 610 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 283 reviews)); "The people were great and kept you sane" ((in 258 reviews)); "Great colleagues and a rewarding job" ((in 251 reviews)); "Good benefits and that’s about it" ((in 175 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 370 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 287 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 186 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 91 reviews)); "Breaks were short and infrequent" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,240 total reviews)

Kate Allum

73% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,240 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Mar 16, 2026

Review of Co-op position

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Friendly enviroment - Employee discount - Good hours

Cons

- Lack of security - Poor training

Co-op Response

3mo

Thank you for taking the time to leave your review. It is really good to hear that you enjoyed the friendly environment, the 30% Co-op colleague member discount and the hours you worked. We appreciate you sharing the positives from your experience with us. Your comments about security and training are important and we take them seriously. Safety in our stores is a priority and we continue to invest in our Safer Colleagues Safer Communities work. This includes encouraging colleagues to report any incidents or concerns straight away so we can respond quickly, as well as providing practical tools like body worn cameras, upgraded in store technology and clearer processes to help people feel more confident day to day. Your feedback on training is also helpful. We know colleagues feel more supported when training is consistent and easy to follow, and we are continuing to build this into how we welcome and develop new starters across stores. Thank you again for sharing your experience. Hearing honestly about both the positives and the challenges helps us keep improving for colleagues and customers.

5.0

Mar 16, 2026

Working in Co op

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Working environment and working space

Cons

nothing much to worry as a cons

Co-op Response

3mo

Thank you for your review, feedback, and amazing 5 star rating.

5.0

Mar 16, 2026

decent

Customer service

Recommend

CEO approval

Business Outlook

Pros

a good team and decent pay for what you do

Cons

bad customers occasionally and tasks could be dished out more fairly. It can be dull and repetitive

Co-op Response

3mo

Thank you for taking the time to leave your review. It is great to hear that you had such a positive overall experience and we really appreciate you sharing it. You have raised some useful points too. Customer Team Members do a wide range of tasks across the store and we try to give colleagues as much variety as possible, from working different areas to learning new skills. For anyone who wants to progress, there are also opportunities to take on extra responsibility, shadow different parts of the store operation or explore development pathways toward other roles. We understand that dealing with difficult or unhappy customers can be challenging at times. Providing great service is an important part of the role and we know it can take patience and confidence, especially in busy moments. We encourage colleagues to support one another and to speak with a Team Leader or Store Manager if they ever feel unsure or need some guidance. Thank you again for your feedback and for sharing both the positives and the things that could feel difficult. It helps us understand what matters most to colleagues.

Viewing 136 - 138 of 6,240 Reviews

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decent

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