Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (705) , Customer Team Member (CTM) (657) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (76) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 605 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 283 reviews)); "Great people and place to work" ((in 260 reviews)); "Great team manager and colleagues" ((in 254 reviews)); "good benefits and school prgrams" ((in 162 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 367 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 287 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 190 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 93 reviews)); "Breaks were short and infrequent" ((in 51 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,241 total reviews)

Kate Allum

73% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,241 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Feb 23, 2026

Co-Op Review

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Good Salary and work life balance

Cons

More room for progression or graduate opportunities

Co-op Response

3mo

Thank you for your review and feedback and for your amazing 5 star review. We're pleased to see that you were happy with your work-life balance and your pay. We have a variety of opportunities across a wide range of business areas, not just in our stores, but across our logistics, funeralcare, wholesale, and legal services. Visit our careers site at jobs.coop.co.uk to search and apply for roles. You can even sign up for job alerts.

5.0

Feb 22, 2026

I’m not sure

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Co op is very welcoming and serves its customers well and also helped me learn and welcome me very welcome the team members are friendly and supportive. I have learned a lot with the co op and have settled in nicely. I am excited to keep working the co op for years to come.

Cons

In my opinions their are no cons

Co-op Response

3mo

Thank you for your 5 star review and feedback. It's great to see that you have a very welcoming team and that you're picking up new skills and experiences since you joined us.

2.0

Feb 22, 2026

poor management

Warehouse operative

Recommend

CEO approval

Business Outlook

Pros

quite good benefits from company

Cons

very poor management making people want to leave.

Co-op Response

3mo

Thank you for taking the time to submit a review. We're pleased that you are happy with your total benefits package. If you've having any concerns with your manager we always advise to speak with them in the first instance, or another manager in the depot. If you need to, you can contact the HR team to discuss any concerns or use any of our anonymous internal channels speak up and get advice.

Viewing 163 - 165 of 6,241 Reviews

Jobs at Co-op

Customer Team Member

Wallington, South East England, England

Leavesden Green, England

Co-op

Co-op reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Co-Op Review

I’m not sure

poor management

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