Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (657) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 605 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 290 reviews)); "The people were great and kept you sane" ((in 255 reviews)); "Great colleagues and a rewarding job" ((in 254 reviews)); "Good benefits and that’s about it" ((in 175 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 370 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 289 reviews)); "Some managers are awful and make you hate your job" ((in 191 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 88 reviews)); "Breaks were short and infrequent" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,244 total reviews)

Kate Allum

73% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,244 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

3.0

Nov 19, 2025

Good place to work

Team memebr

Recommend

CEO approval

Business Outlook

Pros

tje pay is nice and having good coworkers is good.

Cons

the workload can be a little too much and the closing times at 11, 7 days a week can be a lot.

Co-op Response

6mo

Thank you for your review and feedback. We're pleased to see that you're happy with your pay and your colleagues. Please talk to your manager regarding any concerns with your rota, especially if there has been a change in your availability to work.

5.0

Nov 3, 2025

Great team

Funeral arranger

Recommend

CEO approval

Business Outlook

Pros

Very rewarding job, great team to work with, manager is very clear and direct. Trying to give families what they need and want.

Cons

sometimes feel very senior management are not quite understanding grief. Pay isn't fantastic for what we see and do...being around grief everyday is hard.

Co-op Response

7mo

Thank you so much for your thoughtful review. Our funeralcare teams do amazing work supporting our customers in what can be one of the most difficult times of their lives. We're pleased to see that you find the role rewarding and that you and your team are providing the care and support your customers need. I will share your feedback on to the relevant teams, but please share your concerns with your manager, or through the various internal feedback channels such as Talkback or through your local colleague voice representative to make sure your views are heard locally.

2.0

Oct 15, 2025

Bad

Team leader

Recommend

CEO approval

Business Outlook

Pros

Honestly there isn't much that sticks out to me thats good anymore but its heavily dependent on which store you work in. Pre covid things were pretty good for the most part, it was a nice place to work overall.

Cons

Increasing workload whilst store hours are being taken away. Every new tool or way of doing things that was supposed to make our lives easier and help us get more done comes with cut hours and then dosn't work anyway. Less staff on shift on average leading to concerns about safety in store. Shop lifting and disorder continues to get worse. No support from head office and if you find yourself in the middle of an incident get ready to be investigated for it and potentially disciplined. Health and safety in stores due to poor maintenance and just generally being in unsuitable locations constantly overlooked and ignored. You feel pressured to engage in unsafe work to meet expectations. Cliquey management at the local and regional levels. Poor pay for the work load. Team leaders in particular are being taken for a ride since the Team Manager role was axed. Customer Team Members work load has also increased without a decent rise in pay. Stress, stress and more stress.

Co-op Response

7mo

Thank you for sharing your feedback and for your long service with Co-op. We’re concerned by the issues you’ve raised around workload, safety, and support. These are serious matters, and we want to be clear that no colleague should feel pressured to work unsafely or unsupported during incidents. We know recent changes and new tools were intended to improve efficiency, but they should never compromise safety or wellbeing. Your comments about store conditions and support during incidents will be reviewed, and we’ll continue to invest in improvements where they’re needed. If you haven’t already, please raise these concerns through your manager or our People Team, or use the confidential Speak Up line. This helps us act quickly and ensure the right support is in place. We’re committed to creating a safe, respectful workplace and appreciate you taking the time to share your experience.

Viewing 190 - 192 of 6,244 Reviews

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Leavesden Green, England

Co-op

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