Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (659) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 599 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 286 reviews)); "The people were great and kept you sane" ((in 260 reviews)); "Great colleagues and a rewarding job" ((in 257 reviews)); "Good benefits and that’s about it" ((in 165 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 371 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 287 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 193 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 95 reviews)); "Breaks were short and infrequent" ((in 54 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,252 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,252 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Feb 22, 2025

Managers put too much pressure on ctm's

Costumer team member ( shop assistant )

Recommend

CEO approval

Business Outlook

Pros

The team is great, good breaks, 25% on their own branded food.

Cons

Managers expect you to do it all. Expect you to be the baker, the person that gets the delivery in and out, have to work on the till at the same time doing the store delivery putting things on the shelves, serving costumers and also doing the 5 delivery apps like Uber with no help from management. Smoking breaks not allowed. Expect to be working on your own half of the time because company trying to budget and not add as many staff as you would need on shift. Careful using the discount card as it can be used against you, not allowed to give it to family otherwise they interrogate you and then fire you for ''defrauding the company'' by just buying food for you and your family with a discount card that takes like 3 pounds off if you spend 20 (just an example). Do it but be careful.

Co-op Response

1y

Thank you for your review and feedback. Working in convenience retail isn't for everyone. Our Customer Team Members work a variety of tasks in store and depending on the shift that they are on might mean that they work around different areas of the store, or that they could be on one task for their entire shift. Every colleague contributes to the successful running of the store and will need to have a flexible approach meeting the expectations of our customers, however they choose to shop with us, in store or online. We're pleased that you were happy with your colleague member discount. We give colleague members 30% off Co-op brand items, and 10% off non Co-op brands, which rises to 20% on payday weekends. Our discount is extremely generous, much more than our competitors. You can also apply for a partner card, it can be anyone that lives with you. If after an investigation it is found that colleagues are misusing their discount card, including their partner card, then this would be considered Gross Misconduct. It is vitally important that our colleagues use this great benefit within the agreed terms.

1.0

Feb 19, 2025

Disgusting place

Shop assistant

Recommend

CEO approval

Business Outlook

Pros

honestly can’t think of a single thing?

Cons

You are pushed to sell co-op loyalty cards to customers and if you don’t reach targets you will be pulled into the office about it. I would also be given a late shift one night and then an early shift the next morning. That meant I wouldn’t get home until after 11pm and would be expected to arrive at the store for 5am the next morning. I was given a 12 hour contract but was easily doing 30+ hours a week. The final straw for me was when my brother passed away and I was told to come back to work after 3 days off from grieving his sudden death “or else I wouldn’t be allowed time off to go to his funeral”. Left shortly afterwards

Co-op Response

1y

This isn't a typical experience of working with us and we're deeply sorry that this has happened to you. Our compassionate leave policy covers many areas of grief and loss and as a guide, we’ll generally give up to 10 days paid leave – but some situations may need more, or less. We'd like to learn more about your experience so we can look into this for you. Please visit https://colleagues.coop.co.uk/contacts and complete the former colleague contact form.

1.0

Feb 18, 2025

Review

Funeral arranger

Recommend

CEO approval

Business Outlook

Pros

Nothing positive to say about this

Cons

Bad management from all levels

Co-op Response

1y

Thank you for your review and feedback. If you are experiencing or have witnessed bullying of any kind then we strongly urge you to speak to your manager, or if you feel that you can't speak to them about your concerns, approach another manager in the business. We have a free confidential colleague helpline that you can contact for advice, which is managed by Health Assured. They can be contacted on 0800 640 9088 or BHD@healthassured.co.uk.

Viewing 244 - 246 of 6,252 Reviews

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