Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (659) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 599 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 286 reviews)); "The people were great and kept you sane" ((in 260 reviews)); "Great colleagues and a rewarding job" ((in 257 reviews)); "Good benefits and that’s about it" ((in 165 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 371 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 287 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 193 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 95 reviews)); "Breaks were short and infrequent" ((in 54 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,251 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,251 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Jan 16, 2026

Coop

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Co-op is a people-focused company known for its strong community values, ethical practices, and commitment to fairness. It promotes a supportive working culture and aims to make a positive difference both locally and nationally.

Cons

Some processes and systems can feel slow or outdated at times.

Co-op Response

4mo

Thank you for your review and fantastic five star rating. We're pleased that you share the Co-op values and can see the difference we strive to achieve every day.

4.0

Jan 16, 2026

Great culture

Communications business partner

Recommend

CEO approval

Business Outlook

Pros

- Great people to work with - Supportive culture - Excellent benefits

Cons

- Part of the business need modernising - Fairly frequent restructures make can make your role feel insecure

Co-op Response

3mo

Thank you for your review and feedback. We're really pleased to see that you are working with great colleagues and that you feel supported working at Co-op. We're also pleased to see that you are happy with your benefits package. We understand your frustration and we know that we've some way to go with modernising some of our systems and processes and we're always open to new ideas and fresh thinking to ways of working. We advice speaking to your manager about your concerns so that together you can work through these.

4.0

Jan 15, 2026

Great Place

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible Shifts Great Team Easy work

Cons

Not Much Scope to get promoted

Co-op Response

3mo

Thank you for your review and for your feedback. We're pleased to see that you were happy with your shift patterns, your team and the work you did. We hope that you spoke with your manager about your career aspirations while you were with us. We have a wide range of opportunities to develop and grow your career at Co-op, not just in our food stores but across our many and varied business areas. Visit jobs.coop.co.uk to find out what we have available or sign up for job alerts and be among the first to hear of opportunities in your area.

Viewing 265 - 267 of 6,251 Reviews

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Leavesden Green, England

Co-op

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Great Place

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