Pros
Learning a new client. I still have a job. The supervisors, at least some of them, are amazing to work for, others have poor attitudes, forgetting where they came from. At least some managers are nice.
Cons
No transparency. With more acquisitions and the change of hands with other clients employees don't feel confident with the company or their positions. Not offered other opportunities but told you were being transferred without discussing other options. Isn't making employees feel valued instead making them feel replaceable. Extremely low morale within the department. Training based on the amount of knowledge needed is substandard. Quality is not consistent but varies by coach making it difficult to reach your own goals. Intermittent recognition of employee accomplishments based on the supervisor. Absolutely HORRIBLE floor design based on creating maximum occupancy instead of quality customer service; sitting so close to one another allows the caller to hear the rep next to you speaking to their caller creating awkward interactions as you explain you personally were not speaking. The painful realization that upper management above floor level managers really don't know or care anything about you in any capacity besides being a body in a chair. Floor level managers open door policy non-exstitant after initial greeting And few supervisors that actually adhere to the open door aspect. Compensation is well below national average for amount of work performed and quality requirements are difficult to maintain based on different views by QA.