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      Concentrix

      Engaged Employer

      Concentrix Customer Operations Representative reviews

      4.4

      75% would recommend to a friend

      (15 total reviews)
      avatar

      Chris Caldwell

      81% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      Customer Operations Representative employees have rated Concentrix with 4.4 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Operations Representative professionals have an excellent working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Operations Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      15 reviews
      3.0
      Jul 26, 2023

      Customer support Job review

      Customer operations representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      On-time salary, Transport facility, Top Client companies who pay good incentives

      Cons

      Management keeps on continuing with people who are not fit for the role, Growth is absent, People are promoted for their relations with top management and not their skills, Company expects you to forget your incentives in order to move to SME or higher role. Management expects agents to share feedback but they share the same among themselves. Politics in abundance. Rotational Shifts is a myth, You might be stuck in the same shift for a year. The company demands 9.30 hrs but expects you to work more. No Loyalty bonus, no night allowance, no weekend bonus, no goodies from the company.

      avatar
      Concentrix Response
      2y
      At Concentrix, we're always on the lookout for ways to improve the work experience for our staff worldwide. Your review is appreciated, Thank you!
      5.0
      Mar 22, 2023

      Good Environment

      Customer service representative/operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      The work environment is very good, also the management of the organisation is very friendly and supportive that's the reason it's a employee centric company.

      Cons

      Only one side cab service is available in 7am to 7pm, meal facility is not available and week offs are not fixed, it's only up on the client's requirements.

      Viewing 10 - 12 of 15 Reviews
      Related searches: Concentrix Customer Operations Representative jobs | Concentrix Customer Operations Representative salaries | Concentrix benefits | Concentrix interviews
      Concentrix reviewsConcentrix Customer Operations Representative reviews

      Glassdoor has 57,518 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.