Concentrix Customer Service Representative CSR reviews

3.9

76% would recommend to a friend

(1,211 total reviews)
avatar

Chris Caldwell

85% approve of CEO

74% positive business outlook

Customer Service Representative (CSR) employees have rated Concentrix with 3.9 out of 5 stars, based on 1,211 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Mar 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy interview, enough salary for beginners

Cons

They are right about this company. They are good at micromanaging, so be careful.

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Concentrix Response
3mo
Thank you for taking the time to share your thoughts on what we're doing well and what we can do to improve. Reviews like this give us insight into what game-changers really need from us. As such, we'd like to say thank you for your time on the team! It means so much to us.
4.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- Immersive training - Good base pay + incentives

Cons

- Some KPI targets were difficult to achieve - Salary growth was limited

avatar
Concentrix Response
3mo
Thank you for taking the time to share your thoughts on what we're doing well and what we can do to improve. Reviews like this give us insight into what game-changers really need from us. As such, we'd like to say thank you for your time on the team! It means so much to us.
Viewing 31 - 33 of 1,211 Reviews

Glassdoor has 57,488 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.