Concentrix Customer Service Representative CSR reviews

3.9

76% would recommend to a friend

(1,211 total reviews)
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Chris Caldwell

85% approve of CEO

74% positive business outlook

Customer Service Representative (CSR) employees have rated Concentrix with 3.9 out of 5 stars, based on 1,211 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Mar 8, 2026
Recommend
CEO approval
Business Outlook

Pros

There's not too much demand of you.

Cons

No set schedule. You can request a certain time but they don't always adhere to your requests. Limited training and reaching our for help is tiresome and hit or miss. You may or may not get the answer you need. No breaks. Clock watch all your breaks and lunch

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Concentrix Response
3mo
Thank you for taking the time to leave us this feedback. We're dissapointed to read that you've experienced this. We need to address your concerns about your leader immediately and make sure other game-changers aren't having the same experience. Please reach out to us anonymously at staff.online.feedback@concentrix.com to help us look further into this. We want to make this right for you and for anyone who may feel the same way.
5.0
Mar 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good environment, good culture

Cons

No cons. Will definitely recommend to my friend

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Concentrix Response
1w
Thank you for taking the time to leave us a review. We appreciate your feedback and will take them into consideration while we continue to build a great place to work every day.
Viewing 34 - 36 of 1,211 Reviews

Glassdoor has 57,491 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.