Concentrix Call Center Agent/Technical Assistant reviews

3.4

62% would recommend to a friend

(371 total reviews)
avatar

Chris Caldwell

67% approve of CEO

45% positive business outlook

Call Center Agent/Technical Assistant employees have rated Concentrix with 3.4 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Call Center Agent/Technical Assistant professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Call Center Agent/Technical Assistant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

371 reviews
2.0
Apr 13, 2019
Recommend
CEO approval
Business Outlook

Pros

Nice office, great coworkers, lots of hours

Cons

Training is not enough, you are expected to do everything fast even when you do not know what to do

1.0
Mar 19, 2019
Recommend
CEO approval
Business Outlook

Pros

There are no pros to this facility, unless you enjoy being mistreated, and harassed by male management.

Cons

-Don't like to utilize heat or air conditioning -PTO earn rate is 0.833 minutes per hour worked -At the earn rate that is being used, it will take way over the normal 2080 work hours in year to build just 40 hours of vacation time. -PTO is used as vacation time -They promise you 6 months raise as well as 1 year but give you a VERY HARD TIME, and will do all they can to avoid giving it to you. It took an additional 4 months before I received my raise. -DONT EVEN EXPECT CORRECT BACK PAY! -MOST TROUBLING ISSUE IS BEDBUG INFESTATIONS! -No flexibility -Not willing to work with your schedule, even if you are in college or have kids -Not treated fairly -Management sucks, pay sucks for all you have to do, and it is a really messy place WAYYYYY too much drama -If you wear a hijab or head wrap, anything that is religion related they give you a hard time in approving, how do you lose a letter 3 times in a row, and never reach out.

Viewing 355 - 357 of 371 Reviews

Glassdoor has 57,510 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.