Is Concentrix a good company to work for as a Call Center Agent/Technical Assistant?

Call Center Agent/Technical Assistant professionals working at Concentrix have rated their employer with 3.4 out of 5 stars in 371 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Call Center Agent/Technical Assistant Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Call Center Agent/Technical Assistant interview questions at Concentrix .

Does Concentrix pay Call Center Agent/Technical Assistant employees well?

Call Center Agent/Technical Assistant professionals rate their compensation and benefits at Concentrix with 2.9 out of 5 stars based on 371 anonymously submitted employee reviews. This is 21.5% worse than the company average rating for salary and benefits. Find out more about Call Center Agent/Technical Assistant salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1842) , Agente De Atendimento (1637) , Customer Service Advisor (1430) , Customer Service Representative (CSR) (1290) , Advisor (962) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (538) , Customer Advisor (431) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1267 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1157 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1121 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 910 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 853 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2968 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2044 reviews)); "Very demanding and low very low pay" ((in 1218 reviews)); "Bad Managers to work with" ((in 519 reviews)); "Extended working hours" ((in 335 reviews))

Concentrix Call Center Agent/Technical Assistant reviews

3.4

62% would recommend to a friend

(371 total reviews)

Chris Caldwell

67% approve of CEO

45% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Call Center Agent/Technical Assistant employees have rated Concentrix with 3.4 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Call Center Agent/Technical Assistant professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Call Center Agent/Technical Assistant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

371 reviews

1.0

Mar 5, 2019

not a nice place to work

Call center agent

Recommend

CEO approval

Business Outlook

Pros

work in pajamas pass gas without offending anyone

Cons

Managers talk out of both sides of their mouths and behind. managers blatantly refuse to support you when you ask for help managing internal communication in relation to accessing it in a timely manner without knowing its even been sent to you. this company is not investing in you the employee but claims to be. its easy to see this business model is purposely built to be a revolving turn style employer with high turnover. if there is career growth here its awarded to you based on anything but your skills and work history.

5.0

Feb 20, 2019

Can’t complaine

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Fun staff, promotions available after first months, PTO, instant 20,000 free life insurance policy.

Cons

As long as you can keep cool with customers you I cannot see a con really

3.0

Feb 4, 2019

Diverse coworkers - otherwise below average experience

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Lovely coworkers from all stretches of life and access to coffee machines and internal training courses. One ergonomic desk per office space.

Cons

Rotas were very short noticed and superiors not always equally polite to everyone. No benefits worth mentioning.

Viewing 358 - 360 of 371 Reviews

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Concentrix Call Center Agent/Technical Assistant reviews

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not a nice place to work

Can’t complaine

Diverse coworkers - otherwise below average experience

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