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      Concentrix

      Engaged Employer

      Concentrix Customer Service (CSR) reviews

      3.7

      71% would recommend to a friend

      (6,442 total reviews)
      avatar

      Chris Caldwell

      82% approve of CEO

      66% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Concentrix with 3.7 out of 5 stars, based on 6,442 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      6K reviews
      1.0
      Jun 9, 2026

      Accessible location with poor management on some accounts

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very accessible in the downtown area, maintenance employees always cleaning production area

      Cons

      One account(33rie) doesn't plot breaks/lunches and agents need to ask for their turn, that should not be the case, breaks are mandatory and agents should not to have at least one per shift. Another account(Hndy) has a manager that watches Fb reels or sleeps(and snores) throughout his shift and does his job like coaching 1-2 hours before end of his shift

      2.0
      Jun 8, 2026

      Good tools and conducive office, but harsh management

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cold, conducive office Good tools With sleeping quarters

      Cons

      Management was too anti-employee. In my time, because our account wasn’t meeting the quota, some of us were sent to go home without pay for the remaining hours of the shift at 2/3 am unless we get high CSAT scores. But how is that going to be possible when they don’t let them take calls to compensate for their DSATs because they’re forced to go home?

      Viewing 34 - 36 of 6,442 Reviews
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      Concentrix reviewsConcentrix Customer Service (CSR) reviews

      Glassdoor has 57,499 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.