Is Concentrix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Concentrix have rated their employer with 3.7 out of 5 stars in 6,442 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Concentrix .

Does Concentrix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Concentrix with 3.4 out of 5 stars based on 6,442 anonymously submitted employee reviews. This is 5.7% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Concentrix.

How happy are Customer Service (CSR) professionals working at Concentrix?

71% of Customer Service (CSR) employees at Concentrix would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Concentrix with a 3.5 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1841) , Agente De Atendimento (1637) , Customer Service Advisor (1430) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (538) , Customer Advisor (431) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1267 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1157 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1121 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 910 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 853 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2968 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2044 reviews)); "Very demanding and low very low pay" ((in 1218 reviews)); "Bad Managers to work with" ((in 519 reviews)); "Extended working hours" ((in 335 reviews))

Concentrix Customer Service (CSR) reviews

3.7

71% would recommend to a friend

(6,442 total reviews)

Chris Caldwell

82% approve of CEO

66% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Concentrix with 3.7 out of 5 stars, based on 6,442 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews

2.0

Jun 3, 2026

Remote work is a plus, but pay is low

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Local management ok, remote work

Cons

Low pay, mult stress pentru efortul depus

Concentrix Response

4w

Thank you for the feedback and for taking the time to share your experience . We’re glad to hear that remote work and local management have been positive aspects of your journey with us. We understand your concerns regarding compensation and workload. We are actively working to improve salary competitiveness. At the same time, the fast-paced nature of certain roles can vary depending on project requirements and client needs, and we continuously aim to support our game-changers in managing these demands as effectively as possible. We appreciate your input and wish you continued success in all your future endeavors.

3.0

Jun 3, 2026

Good location and growth opportunities, but pay is terrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good location, ok benefits, some growth opportunities.

Cons

Terrible pay, high expectations, bonuses are almost impossible to get.

5.0

Jun 3, 2026

Cool work environment with no constraints

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Such a cool environment to work.

Cons

Nothing I feel as a constraint here

Viewing 40 - 42 of 6,442 Reviews

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Concentrix Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Remote work is a plus, but pay is low

Good location and growth opportunities, but pay is terrible

Cool work environment with no constraints

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