Concentrix Customer Service Representative CSR reviews

3.9

76% would recommend to a friend

(1,211 total reviews)
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Chris Caldwell

85% approve of CEO

74% positive business outlook

Customer Service Representative (CSR) employees have rated Concentrix with 3.9 out of 5 stars, based on 1,211 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

The location and the people

Cons

The operation and the work that did not match pay

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Concentrix Response
3mo
Thank you for taking the time to share your thoughts on what we are doing well and what we can do to improve. Reviews like this give us insight into what game-changers really need from us. As such, we would like to say thank you for your time on the team. It means so much to us. Thank you for leaving this review for us. We are all ears when it comes to the concerns of our game-changers. It is unfortunate to hear you are dissatisfied with the operation and that the work did not match pay expectations. At Concentrix, we are always looking for ways to improve the way we serve our game-changers, so we appreciate this feedback. We hope that your experience meets your expectations and we would like to know how we can do that for you. Please email staff.online.feedback@concentrix.com so we can learn more about your concerns and make a change.
3.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid holidays, I had a good team and team lead, easy transition if you move

Cons

Was without work for 1 month between assignments, pay was pretty low

Viewing 43 - 45 of 1,211 Reviews

Glassdoor has 57,491 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.