Is Concentrix a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Concentrix have rated their employer with 3.9 out of 5 stars in 1,211 Glassdoor reviews. This is an average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Concentrix .

Does Concentrix pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Concentrix with 3.6 out of 5 stars based on 1,211 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1840) , Agente De Atendimento (1637) , Customer Service Advisor (1429) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

"work from home and its good" ((in 1259 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1123 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1116 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 877 reviews)); "Good and very good environment" ((in 840 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2964 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2054 reviews)); "Low pay and quite stressful" ((in 1236 reviews)); "Extended working hours" ((in 329 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 320 reviews))

Concentrix Customer Service Representative CSR reviews

3.9

76% would recommend to a friend

(1,211 total reviews)

Chris Caldwell

85% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Customer Service Representative (CSR) employees have rated Concentrix with 3.9 out of 5 stars, based on 1,211 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews

4.0

Feb 10, 2026

A Great Experience

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good Atmosphere Friendly managers Yearly Parties Good salary hike

Cons

No Night Shift Allowance 9 and a half hours work

Concentrix Response

1mo

Thank you for your review! We appreciate you taking your time to share your experience and hope you will always feel open to do so.

3.0

Feb 3, 2026

Micromanagement

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good Hr culture, environment and colleagues.

Cons

Micromanagement, location, night shift, Operation Manager

Concentrix Response

1mo

Thank you for your feedback and for being a part of our team. We truly value the contributions you made during your time with us. It’s always a pleasure to hear from former game-changers like you, and we hope our paths cross again in the future.

3.0

Feb 1, 2026

Good for first job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good training, good office ambiance, decent pay.

Cons

Always changing metrics. Unreasonable pressure from TLs.

Viewing 46 - 48 of 1,211 Reviews

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