Is Concentrix a good company to work for as a Call Center Agent/Technical Assistant?

Call Center Agent/Technical Assistant professionals working at Concentrix have rated their employer with 3.4 out of 5 stars in 371 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Call Center Agent/Technical Assistant Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Call Center Agent/Technical Assistant interview questions at Concentrix .

Does Concentrix pay Call Center Agent/Technical Assistant employees well?

Call Center Agent/Technical Assistant professionals rate their compensation and benefits at Concentrix with 2.9 out of 5 stars based on 371 anonymously submitted employee reviews. This is 21.5% worse than the company average rating for salary and benefits. Find out more about Call Center Agent/Technical Assistant salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1840) , Agente De Atendimento (1637) , Customer Service Advisor (1429) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

"work from home and its good" ((in 1259 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1123 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1116 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 877 reviews)); "Good and very good environment" ((in 840 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2964 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2054 reviews)); "Low pay and quite stressful" ((in 1236 reviews)); "Extended working hours" ((in 329 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 320 reviews))

Concentrix Call Center Agent/Technical Assistant reviews

3.4

62% would recommend to a friend

(371 total reviews)

Chris Caldwell

67% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (371 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Call Center Agent/Technical Assistant employees have rated Concentrix with 3.4 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Call Center Agent/Technical Assistant professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Call Center Agent/Technical Assistant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

371 reviews

4.0

Feb 11, 2025

Good

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Comfortable inviting Benefits Transport Medical aid

Cons

Complex envimonet New company New people

Concentrix Response

1y

Thank you for your review, we hope you feel comfortable to continue sharing feedback throughout your career at Concentrix so that we can grow with you.

2.0

Feb 4, 2025

Heavily Micro Managed

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Pay was above average for entry level position, lots of overtime opportunities

Cons

Mind numbing work, heavily micro managed, when going to use the restroom it eats into your time. No phones allowed ever have to be put in lockers, minimal snacks allowed.

Concentrix Response

1y

We appreciate you taking time out of your day to share your thoughts about your time at Concentrix. We’re always working hard to build something special here, and we’re disappointed your experience hasn’t matched up. Hopefully, we can make your experience at Concentrix better while you're here. Again, thank you for your feedback.

5.0

Jan 31, 2025

Good Company

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Good company, suitable salary, good work life balance

Cons

No cons currently, No cons currently

Concentrix Response

1y

Thank you for taking the time to leave us a review. We appreciate your feedback and will take them into consideration while we continue to build a great place to work every day.

Viewing 49 - 51 of 371 Reviews

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Jobs at Concentrix

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Customer Service / Sales Representative – Tech Products (Remote)

Ashley, OH

View job

Customer Service Representative (On-Site)

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Sr. Sales Representative

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Concentrix Call Center Agent/Technical Assistant reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good

Heavily Micro Managed

Good Company

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