Is Concentrix a good company to work for as a Call Center Agent/Technical Assistant?

Call Center Agent/Technical Assistant professionals working at Concentrix have rated their employer with 3.4 out of 5 stars in 371 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Call Center Agent/Technical Assistant Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Call Center Agent/Technical Assistant interview questions at Concentrix .

Does Concentrix pay Call Center Agent/Technical Assistant employees well?

Call Center Agent/Technical Assistant professionals rate their compensation and benefits at Concentrix with 2.9 out of 5 stars based on 371 anonymously submitted employee reviews. This is 21.5% worse than the company average rating for salary and benefits. Find out more about Call Center Agent/Technical Assistant salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1840) , Agente De Atendimento (1637) , Customer Service Advisor (1429) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

"work from home and its good" ((in 1259 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1123 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1116 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 877 reviews)); "Good and very good environment" ((in 840 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2964 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2054 reviews)); "Low pay and quite stressful" ((in 1236 reviews)); "Extended working hours" ((in 329 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 320 reviews))

Concentrix Call Center Agent/Technical Assistant reviews

3.4

62% would recommend to a friend

(371 total reviews)

Chris Caldwell

67% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (371 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Call Center Agent/Technical Assistant employees have rated Concentrix with 3.4 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Call Center Agent/Technical Assistant professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Call Center Agent/Technical Assistant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

371 reviews

5.0

Jan 23, 2025

TRAVEL CENTER AGENT

Call center agent

Recommend

CEO approval

Business Outlook

Pros

The best working environment and they compensate you well!

Cons

No cons at all so far...

3.0

Jan 20, 2025

concentrix

Call center representative

Recommend

CEO approval

Business Outlook

Pros

"decent" pay and work environment

Cons

they do not pay extra hours, and if you get sick they don't pay for the days you were sick, even with a medical excuse

Concentrix Response

1y

Thank you for sharing some of the pros and cons you've experienced on the team. We're consistently trying to learn, grow, and continue to move forward in the right direction. With that being said, thank you for providing us with specific ways we can be a better company to work for. It means a lot that you took the time to inform us on what's working and what's not!

5.0

Jan 17, 2025

request

Call center agent

Recommend

CEO approval

Business Outlook

Pros

good work environment and staff

Cons

not for concentrix but for dfc we cant use stairs

Viewing 52 - 54 of 371 Reviews

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Concentrix Call Center Agent/Technical Assistant reviews

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TRAVEL CENTER AGENT

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