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      Concentrix

      Engaged Employer

      Concentrix reviews

      3.9

      76% would recommend to a friend

      (44,694 total reviews)
      avatar

      Chris Caldwell

      87% approve of CEO

      71% positive business outlook

      Ratings by demographic groups

      Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,694 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      45K reviews
      1.0
      Jun 29, 2017

      Not a great company

      Advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only good thing about this company is that you work at home.

      Cons

      Nothing is consistent, your schedule is constantly changing and they basically tell you what schedule you will work. Your manager changes every other month. Training is so inadequate they won't train you to use the systems. You are on your own in every aspect of this company.

      3.0
      Jun 15, 2017

      They keep you busy

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      In return for spending the most active part of your week answering telephone calls for Concentrix's client, you are remunerated by direct electronic transfer into the bank account of your nomination.

      Cons

      The micromanagement. Agents are incentivised to get customers off the phone as quickly as possible rather than helping them with their problem., whilst giving the impression of being "helpful". This is so that the company can approach potential clients and point to their high customer satisfaction ratings and comparatively low average call handling times.

      3.0
      May 21, 2017

      Customer Contact Officer

      Customer support agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work experience, usually quite a bit of work to do with some down time, always learning, other agents are generally really nice and make the work environment fun. Account manager is awesome.

      Cons

      Team leader has some of the poorest team leader skills I have witnessed in the workplace. Has the motto of 'I am here to work, not make friends. I am not your friend' (has said this directly to agents) - but still doesn't create a work environment that is enjoyable or where you feel comfortable. Favouritism is a big thing with this team leader. Has come to work drunk a few times. Always smells of smoke. Some days is so lovely, other days you cannot talk to her. Cannot follow through with PDP's, always says she has work too much work to do, but won't delegate and will leave agents doing nothing all day.

      Viewing 517 - 519 of 44,694 Reviews
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      ReviewsConcentrix reviews

      Glassdoor has 57,437 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.