Is Concentrix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Concentrix have rated their employer with 3.7 out of 5 stars in 6,442 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Concentrix .

Does Concentrix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Concentrix with 3.4 out of 5 stars based on 6,442 anonymously submitted employee reviews. This is 5.7% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Concentrix.

How happy are Customer Service (CSR) professionals working at Concentrix?

71% of Customer Service (CSR) employees at Concentrix would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Concentrix with a 3.5 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1839) , Agente De Atendimento (1637) , Customer Service Advisor (1429) , Customer Service Representative (CSR) (1290) , Advisor (960) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (642) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (404)

What are the pros of working at Concentrix according to real employee reviews?

"Work from home module is good for today’s life style" ((in 1256 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1131 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1105 reviews)); "Offer good benefits and HR is very nice and they are most of the time people focused." ((in 878 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 850 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2954 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2071 reviews)); "Very demanding and low very low pay" ((in 1225 reviews)); "Extended working hours" ((in 323 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 315 reviews))

Skip to content Skip to footer

Notifications

Concentrix

Concentrix Customer Service (CSR) reviews

3.7

71% would recommend to a friend

(6,442 total reviews)

Chris Caldwell

82% approve of CEO

66% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Concentrix with 3.7 out of 5 stars, based on 6,442 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews

5.0

Jun 30, 2026

Familiar environment, but low salary compared to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Environment is very familiar and decent

Cons

Salary is very low as compare to work process

3.0

Jun 29, 2026

Typical call centre environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Steady hours, benefits, good training

Cons

Typical call centre environment. Not bad overall but customers difficult sometimes.

4.0

Jun 28, 2026

Good work environment, but lacking night shift benefits

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work environment Infrastructure is good Salary always on time

Cons

There should be Night allowance for night shifters 5 days working Cab facility not available

Viewing 4 - 6 of 6,442 Reviews

Top companies for "Compensation and Benefits" near you

EPAM Systems

3.6★Compensation & Benefits

IBM

3.6★Compensation & Benefits

Amadeus

3.7★Compensation & Benefits

Proxify

3.9★Compensation & Benefits

Jobs at Concentrix

Customer Service / Inside Sales Representative (On-Site)

Customer Service Rep – Healthcare (Remote)

Banking Customer Service Representative (On-Site)

Customer Service Representative - Automotive (On-Site)

Automotive Customer Service Representative (On-Site)

View all Customer Service (CSR) Jobs

Concentrix reviews FAQs

Concentrix reviews Concentrix Customer Service (CSR) reviews

Concentrix

Concentrix Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Familiar environment, but low salary compared to work

Typical call centre environment

Good work environment, but lacking night shift benefits

Top companies for "Compensation and Benefits" near you

Jobs at Concentrix

Concentrix reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

Jobs at Concentrix

Concentrix reviews FAQs