Concentrix Customer Service (CSR) reviews

3.7

71% would recommend to a friend

(6,442 total reviews)
avatar

Chris Caldwell

82% approve of CEO

66% positive business outlook

Customer Service (CSR) employees have rated Concentrix with 3.7 out of 5 stars, based on 6,442 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

Viewing 7 - 9 of 6,442 Reviews

Glassdoor has 57,476 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.