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      Concentrix

      Engaged Employer

      Concentrix reviews

      3.9

      76% would recommend to a friend

      (44,725 total reviews)
      avatar

      Chris Caldwell

      86% approve of CEO

      71% positive business outlook

      Ratings by demographic groups

      Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,725 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      45K reviews
      1.0
      Nov 27, 2024

      Toxic environment

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      You might meet a few good friends that are willing to help you along the way. Great exposure to international friends.

      Cons

      Environment can be toxic as each team will try to beat the crap of each other to meet the KPI of the month. You are constantly being pressured that you will be let go if you are unable to hit the metric.

      avatar
      Concentrix Response
      1y
      Thank you for sharing your feedback with us. We are constantly working to improve our internal processes to create the best possible workplace for everyone. We value your feedback and will take that into consideration to improve where possible.
      5.0
      Nov 20, 2024

      Excellence in Service and Employee Growth

      Real time analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Career Growth Opportunities: Clear pathways for advancement and skill development. 2. Comprehensive Training: Excellent onboarding and continuous learning programs. 3. Supportive Work Culture: Inclusive, diverse, and employee-focused environment. 4. Competitive Benefits: Attractive salary, incentives, and health perks. 5. Global Exposure: Opportunities to work with international clients and teams. 6. Work-Life Balance: Flexible schedules and wellness initiatives. 7. Recognition Programs: Acknowledgment and rewards for high performance. Concentrix Malaysia is an ideal workplace for those seeking growth, innovation, and a collaborative culture

      Cons

      1. High Workload: Fast-paced environment with demanding targets, especially in customer service roles. 2. Shift Work: Irregular hours or night shifts may impact work-life balance for some. 3. Stressful Deadlines: Tight schedules and pressure to meet KPIs can be challenging. 4. Limited Autonomy: Roles may involve strict adherence to processes and scripts. 5. Career Growth Pace: Advancement opportunities may take time depending on the department. While Concentrix Malaysia offers significant benefits, the dynamic nature of the industry requires resilience and adaptability.

      avatar
      Concentrix Response
      1y
      Thank you for taking the time to share your thoughts on what we're doing well and what we can do to improve. Reviews like this give us insight into what game-changers really need from us. Before we go, we'd like to say thank you for your time on the team! It means so much to us.
      2.0
      Oct 22, 2024

      Run!

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Access to a canteen within the office Access to a parking lot Progression is possible within a short span of time

      Cons

      Not enough support from management (Response time to questions or queries requesting support or information is terrible) Bullying (Gossip is a sport for many within the office) Lack of flexibility with breaks and lunch (You cannot be allowed to use the toilet anytime outside of your break and lunch minutes, which is baffling). Lack of professionalism and accountability within management, There is not enough information distributed during training to prepare you for taking calls or supporting customers.

      Viewing 652 - 654 of 44,725 Reviews
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      ReviewsConcentrix reviews

      Glassdoor has 57,488 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.