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      Concentrix

      Engaged Employer

      Concentrix reviews

      3.9

      76% would recommend to a friend

      (44,727 total reviews)
      avatar

      Chris Caldwell

      86% approve of CEO

      71% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Career opportunities

      3.7

      Work/Life balance

      3.7

      Senior management

      3.6

      Compensation and benefits

      Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,727 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      45K reviews
      3.0
      Jul 30, 2024

      Started out great after the merger but things slowly went downhill

      Partner specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Experience is entirely dependent on the Customer Logo and manager. It is not the same for everyone. However, there have been more bad experiences than good ones in the last 1-2 years. I worked with some amazing Googlers in the last 2 years and 1 or 2 became my friends. Local staff are professional and friendly. They are as good as they can be at their level.

      Cons

      - The acquisition of ServiceSource was great initially but it went downhill for those who have been in the company for more than 2 years. - The business model of B2B BPO doesn't work from economies of scale POV. If the goal is to get as many B2B employees as possible and turn it into a profit, then it's going to be a steep hill climb. - It's ultimately a BPO trying to be a cool MNC like those Big Techs but yet fails to deliver the same experience. Big Techs rely on Concentrix to deliver low-value chain services at a lower cost. You can try asking the Singaporean current or former employees how has it been in the last 2 years and they will all say it's quite negative. The tech industry is so brutal that it eventually affects the business.

      avatar
      Concentrix Response
      1y
      We appreciate you taking time to leave us your feedback. We’re always working hard to build something special here, and hopefully, we can make your experience at Concentrix better while you're here.
      1.0
      Jul 8, 2024

      Worst Management

      Technical support advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good experience to begin your career in Canada

      Cons

      Worst management ever seen in a company I worked Micro Management to an extent, causing stress all the time

      avatar
      Concentrix Response
      1y
      We appreciate you leaving this open and honest feedback regarding your experience. It looks like we have the chance to fix this while you're with us. We don't want you to feel distressed or dissatisfied with your time at Concentrix and would like to take a moment to discuss some of the points you touched on. Please reach out to local site's People Solutions team at your earliest convenience so we can go further in-depth and hopefully alleviate your concerns. You're a valued part of the Concentrix team, and we want to do whatever possible to make sure you're happy and satisfied coming to work!
      1.0
      Jun 27, 2024

      Extremely bad

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You feel you are getting taken care, but that's until you realize the management was just lying

      Cons

      I do not like to specify anything about calls as in this job calls can be frustrating. But talking about Concentrix Hamilton, you see Operations Manager, People Solutions and TL lying to all employees and firing people who have pretty good performance and attendance records. They don't know the kind of damage that they're doing to people's lives.

      avatar
      Concentrix Response
      2y
      It’s never easy to get a review like this, but thank you. Your voice is important and we want you to know we hear you loud and clear We’d be grateful if you’d drop us a note at our confidential inbox: staff.online.feedback@concentrix.com. You can share as much or as little as you’re comfortable with. We’ll take it to our leadership team, and make sure it's handled with care.
      Viewing 667 - 669 of 44,727 Reviews
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      ReviewsConcentrix reviews

      Glassdoor has 57,491 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.