Is Concentrix a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Concentrix have rated their employer with 3.9 out of 5 stars in 1,211 Glassdoor reviews. This is an average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Concentrix .

Does Concentrix pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Concentrix with 3.6 out of 5 stars based on 1,211 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1841) , Agente De Atendimento (1637) , Customer Service Advisor (1430) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (538) , Customer Advisor (431) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1257 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1141 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1127 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 885 reviews)); "Good and very good environment" ((in 857 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2961 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2063 reviews)); "The pay is low and not enough for inflation" ((in 1231 reviews)); "Bad Managers that I report to" ((in 519 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 327 reviews))

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Concentrix

Concentrix Customer Service Representative CSR reviews

3.9

77% would recommend to a friend

(1,211 total reviews)

Chris Caldwell

86% approve of CEO

74% positive business outlook

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Customer Service Representative (CSR) employees have rated Concentrix with 3.9 out of 5 stars, based on 1,211 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews

3.0

Dec 13, 2025

Goods

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Hiring process is goods friendly recruiter and training is goods.

Cons

Low salary no HMO on day one. After 6mos.

Concentrix Response

6mo

Thank you for taking the time to point out our strengths and areas for improvement in this Glassdoor review. We appreciate it!

4.0

Dec 11, 2025

Concentrix

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Benefits package, good salary, flexible working hours.

Cons

Rotational shifts, night and overnight.

4.0

Nov 28, 2025

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Salary, employe facing and good for starting your career

Cons

Management is not that great, a lot of politics

Viewing 70 - 72 of 1,211 Reviews

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Concentrix Customer Service Representative CSR reviews

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