Concentrix Customer Service Representative CSR reviews

3.9

77% would recommend to a friend

(1,211 total reviews)
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Chris Caldwell

86% approve of CEO

74% positive business outlook

Customer Service Representative (CSR) employees have rated Concentrix with 3.9 out of 5 stars, based on 1,211 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
4.0
Nov 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Good training ground accepting newbiews

Cons

Low salary increase not wise for career growth working for higher position but still receiving entry level salary seems like you are working for them for free for atleast 1 year

5.0
Nov 18, 2025
Recommend
CEO approval
Business Outlook

Pros

There is opportunity to grow within the business. Very efficient and smooth On-boarding. It's safe and hygienic.

Cons

There are too many people not making the training assessments.

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Concentrix Response
3mo
Thank you for the five-star rating and for sharing your thoughtful feedback. We are thrilled to hear that you have experienced opportunities for growth, a smooth onboarding process, and a safe, hygienic work environment. These are all priorities we take pride in delivering for our team members. We also truly appreciate you raising your perspective on training assessments and the concerns you have heard from others. Providing the right support, guidance, and resources for our trainees is essential to us, and your suggestion to focus on helping and guiding those selected is a valuable one. We will be sure to share your feedback with our learning and development teams as we continuously look for ways to enhance our training programs and set every team member up for success. Thank you for being part of Concentrix. We appreciate your honesty and your commitment to helping us grow and improve.
Viewing 73 - 75 of 1,211 Reviews

Glassdoor has 57,499 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.