Concentrix Call Center Agent/Technical Assistant reviews

3.4

62% would recommend to a friend

(371 total reviews)
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Chris Caldwell

67% approve of CEO

45% positive business outlook

Call Center Agent/Technical Assistant employees have rated Concentrix with 3.4 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Call Center Agent/Technical Assistant professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Call Center Agent/Technical Assistant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

371 reviews
5.0
Sep 22, 2024

Fraud Specialist

Recommend
CEO approval
Business Outlook

Pros

Great place to work , no delays when it comes to salary , a lot of benefits a lot of activities

Cons

No Increase, No much incentives

4.0
Sep 22, 2024

Rating Concentrix

Recommend
CEO approval
Business Outlook

Pros

Good encouragement to work with

Cons

Sometimes there is a delay of incentives but it's allright.

3.0
Sep 20, 2024

toxicity

Recommend
CEO approval
Business Outlook

Pros

not alot of stressthe company does care for its workers.

Cons

long hours salary leaves alot to be desired

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Concentrix Response
1y
Hey there! Thank you so much for sharing your feedback with us. We're really happy to hear that you feel supported by the company and that your stress levels are manageable. We have some great internal mental health support initiatives available; feel free to check out our CORE or Wise pages for more info. You can also reach out to Momentum at 0800 229 355 to access these services. They'll get back to you within 72 hours to help you book your first session, which will be over the phone. We truly appreciate your honesty about the long hours and salary concerns. Your suggestion for permanent incentives is incredibly valuable, and we're actively working on that to make our workplace even better! Earlier this year, we managed to increase employee salaries across the board for all our game changers in South Africa. We understand you might feel this is not enough, but we are working on a number of initiatives, so please keep an eye out for updates and internal communications from our teams! We're committed to creating a positive environment for everyone, and your input is really helpful on that journey.
Viewing 73 - 75 of 371 Reviews

Glassdoor has 57,499 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.