Is Concentrix a good company to work for as a Call Center Agent/Technical Assistant?

Call Center Agent/Technical Assistant professionals working at Concentrix have rated their employer with 3.4 out of 5 stars in 371 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Call Center Agent/Technical Assistant Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Call Center Agent/Technical Assistant interview questions at Concentrix .

Does Concentrix pay Call Center Agent/Technical Assistant employees well?

Call Center Agent/Technical Assistant professionals rate their compensation and benefits at Concentrix with 2.9 out of 5 stars based on 371 anonymously submitted employee reviews. This is 21.5% worse than the company average rating for salary and benefits. Find out more about Call Center Agent/Technical Assistant salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1841) , Agente De Atendimento (1637) , Customer Service Advisor (1430) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (538) , Customer Advisor (431) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1257 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1141 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1127 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 885 reviews)); "Good and very good environment" ((in 857 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2961 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2063 reviews)); "The pay is low and not enough for inflation" ((in 1231 reviews)); "Bad Managers that I report to" ((in 519 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 327 reviews))

Concentrix Call Center Agent/Technical Assistant reviews

3.4

62% would recommend to a friend

(371 total reviews)

Chris Caldwell

67% approve of CEO

45% positive business outlook

Ratings by demographic groups

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Call Center Agent/Technical Assistant employees have rated Concentrix with 3.4 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Call Center Agent/Technical Assistant professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Call Center Agent/Technical Assistant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

371 reviews

3.0

Aug 13, 2024

CONCENTRIX IS GREAT BUT TL’S AREN’T

Remote call center agent

Recommend

CEO approval

Business Outlook

Pros

Good pay Good benefits Equipment provided

Cons

Recruiters are not that nice Waiting whole day for an interview is not good Teamleader was power tripping he was transferred to other teams

3.0

Aug 13, 2024

Garbage internal management and Communication

Callcenter agent

Recommend

CEO approval

Business Outlook

Pros

Minimum Wage, Agents are cool, management is not.

Cons

Minimum Wage. Upper management has no clue how the smaller contracts operate, Team communication on the floor is horrible , things take forever to get completed. Workplace complaints are either ignored or group punishment is used, They try so hard to treat you like a person but in upper level meetings and conversations you are just a wage and that's it. Understaffed roles and people willing to move for more hours but instead they would rather do a hiring run of 24 people and turn over 17 in the first week.

4.0

Aug 13, 2024

honest review

Call center agent

Recommend

CEO approval

Business Outlook

Pros

it was really fun to work here, meet new relation and making friends of it.

Cons

overtime as a call center agent.

Concentrix Response

1y

Thank you for taking the time to write this review. We appreciate your feedback and will take them into consideration while we continue to build a great place to work every day

Viewing 82 - 84 of 371 Reviews

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Concentrix Call Center Agent/Technical Assistant reviews

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CONCENTRIX IS GREAT BUT TL’S AREN’T

Garbage internal management and Communication

honest review

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