Concentrix Call Center Agent/Technical Assistant reviews

3.4

62% would recommend to a friend

(371 total reviews)
avatar

Chris Caldwell

67% approve of CEO

45% positive business outlook

Call Center Agent/Technical Assistant employees have rated Concentrix with 3.4 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Call Center Agent/Technical Assistant professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Call Center Agent/Technical Assistant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

371 reviews
3.0
Aug 9, 2024

ok

Recommend
CEO approval
Business Outlook

Pros

great training in beggining of work discounts

Cons

A lot of calls, not nice conversations, short breaks, couldn't actually help customers, only listen to them shouting for me, contacting with other departments to help customers was never successfull.

avatar
Concentrix Response
1y
Thank you for sharing some of the pros and cons you've experienced on the team. We're consistently trying to learn, grow, and continue to move forward in the right direction. With that being said, thank you for providing us your feedback with this review!
5.0
Aug 6, 2024

Constant community

Recommend
CEO approval
Business Outlook

Pros

Employee centric company and favorable for employees

Cons

Nothing can be mentioned as a consequence

1.0
Jul 26, 2024
Recommend
CEO approval
Business Outlook

Pros

It is flexible at times

Cons

Low salary for high call volume

Viewing 85 - 87 of 371 Reviews

Glassdoor has 57,499 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.