Concentrix Call Center Agent/Technical Assistant reviews

3.4

62% would recommend to a friend

(371 total reviews)
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Chris Caldwell

67% approve of CEO

45% positive business outlook

Call Center Agent/Technical Assistant employees have rated Concentrix with 3.4 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Call Center Agent/Technical Assistant professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Call Center Agent/Technical Assistant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

371 reviews
4.0
May 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Complete Benefits, Insurance, Back Pay and Non toxic

Cons

Most of the time its graveyard shift since its US based.

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Concentrix Response
2y
Thank you for your review! We appreciate you taking your time to share your experience and hope you will always feel open to sharing with us.
5.0
May 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Healthy working environment well ventilated

Cons

Nice lovely superb fantastic elegant

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Concentrix Response
2y
Thanks for sharing! Your well-being is our top priority so we're very pleased to see you're working in a happy and healthy environment. <3
3.0
Apr 23, 2024
Recommend
CEO approval
Business Outlook

Pros

They pay on time and are attentive sometimes.

Cons

This was working for Credit Karma campaign for Web help x Concentrix. There was not a proper communication regarding the updates about the product, supervisors could be able to sleep as well as SME during the shift in front of everyone working on back to back. Even though escalating cases such as work avoidance, rudeness, salary, questions not being answered and great conditions for workers, we got no answer from the company. Also they did not want to raise the salary even though it is a legal action to do so every single year, and their excuse was that the salary overall is what they are offering, therefore, they are not even thinking to update or even talk that part. (2.6M without bonuses since bonus were easy to lost lol) working for 47 Hrs. Also, culture and life department as well as HR department does not exist. There were a lot of people pretending to work that were not actually working, including the coordinator. lol They do not think human, even though that is their slogan.

Viewing 106 - 108 of 371 Reviews

Glassdoor has 57,518 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.