Concentrix reviews

The company acts like they are there for you when in reality they could care less about you…. The metrics that they require are stupid… they tell you that to take care of the customers but mark you when you do just that because you don’t have the authority to “take care of the customers” if someone calls in and wants a refund but the system declines the refund and even tho you did your job by putting in refund request and informed customer of the policy of which you can only put in a request but you personally do not make those decisions but the customer is upset with the company’s policy and not you the CSR but leaves negative feedback about the company and NOT the CSR it is still held against you regardless …. And don’t get me started on their ADP policy because rather or not you have a medical condition and your days are excused they don’t care they will still fire you over absences even if they are covered by the ADA

The rules and policies are unreasonable; You get one attendance point when you miss a day off work, and it takes a month of no absence to correct that point. You have to meet clients/enterprise standards monthly; if not you get a corrective action or lose your job; It is bizarre that your scorecard is mostly dependent on customers' surveys, most of the bad surveys are based on clients' products, processes, and policies, but then the advisor gets the heat, and you want them to fix customers who are not happy with the policies; Advisors are not magicians. For example, An Advisor gets 100% on 3 different compliance evaluations, but CSAT is not up to 85% all because of the company policies, and you punish the advisor for that. It is unfair!!! You have more than one Line of Business, and if you refuse to move, you get fired; one advisor handling about 4 LOBs, the pressure is a lot Then you have to bid for shift every 2 months, your schedule changes