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      Concentrix

      Engaged Employer

      Concentrix reviews

      3.9

      76% would recommend to a friend

      (44,711 total reviews)
      avatar

      Chris Caldwell

      86% approve of CEO

      71% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Career opportunities

      3.7

      Senior management

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,711 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      45K reviews
      1.0
      Jun 3, 2021

      BT CAMPAIGN IS A SHAMBLES!

      Call centre agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Other agents make the job worth while, but it's hard to not be sucked into everyone's depression as they all hate it too

      Cons

      1-£8.50 to use 12 different systems 2-4 different lines of business to learn and targeted on: 3- emails from In-house about bonuses we don't get. 4- other concentrix bt campaigns get time and a half for bank holidays and quorum doesn't 5- other campaigns get bonus and quorum bt doesn't. 6- TLs get bonus and agents don't. 7- you can't actually take your holidays as there's never any hours due to staff leaving as we all hate the place 8- TLs always get holidays while your struggling to get 1 day holiday 9- shifts make you work 78 hours in 1 week and the operations manager will not change them even tho she is off every single weekend Place is an absolute car crash and I'm sure some of the stuff they do is illegal! Operations manager is absolute rubbish, scared to say anything to improve the campaign. Never worked in somewhere so rubbish in my life!

      avatar
      Concentrix Response
      5y
      Hello dear colleague, thank you for your evaluation, which makes us very thoughtful. It's sad to hear that you obviously do not feel comfortable with us. It is always our aim to create a pleasant working atmosphere and good working conditions for our employees. We are sorry that we have not succeeded in this for your perception. We would like to encourage you to talk to us so that we can find a solution together to improve your dissatisfaction. Please contact your team leader or the the personnel department. We would like to work together with you so that you will soon feel more confident with us again. All the best and many greetings. Lisa, Marketing
      1.0
      Apr 16, 2021

      Mandatory Overtime or Mandatory Go Home, no in between

      Agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is fair and good

      Cons

      Mandatory Overtime (No choice, you are having forced overtime without a choice of not coming in extra. Talking 12 hour days for months on end) 30 Minute lunches. They regularly reduce your lunch from 1 hr to 30 minutes, even when working 12 hr shifts. Mandatory Time Off- If you choose not to "voluntarily" sign up for Overtime, they try and send you home? What kind of genius strategy is that? If you dont wanna work 60 hour weeks, we will send you home? Well wouldn't that just make the OT needed to cover worse? Yes, but don't tell these geniuses that. Uncaring when it comes to health- If you have an emergency and have to miss to go to, lets say the ER, or to the hospital in general. Well, get ready to be raked over the coals by leadership.

      5.0
      Jan 12, 2021

      Look, Avoid. (Brisbane, AU)

      Customer service officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Concentix has one leg up... they know how to be one step up above the equivalent to a concentration camp. Understand working for a Government contract that KPI's and reductions in AUX codes that minimise time for self reflection (after a difficult call) or the time to releave one's self after taking call after call, means better statistics for Concentrix, but they actually do a good job in convincing you that you are bad for going to the bathroom or going on a general break. One good point is that we got to speak to a wellness coordinator before Christmas 2020, it was fantastic because she got us to do a breathing exercise that literally calmed me down from the crazy week we all had.

      Cons

      It's a shame, the training is actually decent with trainer's who actually live and breath concentrix but also the client. You actually form a solid bond with those around you. Come the end of the training, let's smash that bond, split you up and let's never talk of the Concentrix values you've been taught. It actually frightens me that people are told to take less time in a tea or meal or screen based break (like going to the bathroom) so they can read emails and respond than doing so whilst they are on the phone to a customer. The quality of work that these Service Officer's have to do deserves better than that when helping those of the most vulnerable in our community. This is a private company at the end of the day trying to do what public servants can do on 30-50% of the normal wage.

      Viewing 142 - 144 of 44,711 Reviews
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