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      Concentrix

      Engaged Employer

      Concentrix reviews

      3.9

      76% would recommend to a friend

      (44,675 total reviews)
      avatar

      Chris Caldwell

      86% approve of CEO

      71% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Career opportunities

      3.7

      Work/Life balance

      3.7

      Senior management

      3.6

      Compensation and benefits

      Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,675 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      45K reviews
      3.0
      Apr 12, 2020

      Outsourced Nightmare

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some understanding and sound managers. Got promoted but decided to leave anyway.

      Cons

      The pay, the shifts, the changes, the constant increase in demands but refusal to entertain a payrise without a promotion, even if you're in the same position 5 years. The fact you're constantly asked to do overtime because they won't provide adequate time and try cut so many corners to meet the numbers for their outsourcing. Got promoted but decided to leave anyway due to the poor pay. Operations Manager changed and it all went downhill after that.

      2.0
      Mar 19, 2020

      Low Pay / Micro Manageent

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      OK Beenefits. Mostly good coworkers,

      Cons

      Computer systems are ancient. It is a mainframe system from the 80s. You are micromanaged to death and almost shackled to the desk. Building one is a sidk building with poor air circulation and climate contol.

      1.0
      Nov 12, 2019

      terrible

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is the pro section. None.

      Cons

      most people leave. poor pay. abused a lot with 1 hour of training to deal with extreme calls that most of the public could never deal with. bad morale. extremely competitive and all the team leaders/floor walkers know each other so good luck trying to get anything escalated if something happens. the work is extremely complex but also very depressing. agents may seem happy but behind team leaders, backs are planning to leave. Team leaders don't care about you. No one cares about how you feel if you experience severe abuse, it's just part of the job. There is no way to move up unless you know the higher ups. A lot of unprofessional behaviour especially for the contract we're on. Don't expect this contract to last long.

      avatar
      Concentrix Response
      6y
      Thanks for the review- sorry to hear you are having a rough time in your current site. Though reviews like these can be hard for us to see, they are important for us to be able to review and make changes to protect the integrity of the day to day experience for our employees. We encourage you to reach out to your local People Solutions team and share your experience as well so that we can make your workplace a great place to be.
      Viewing 226 - 228 of 44,675 Reviews
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      ReviewsConcentrix reviews

      Glassdoor has 57,403 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.