Concentrix reviews

3.9

76% would recommend to a friend

(44,675 total reviews)
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Chris Caldwell

86% approve of CEO

71% positive business outlook

Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,675 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

45K reviews
3.0
Jul 21, 2019

Work at Home Specialist

Recommend
CEO approval
Business Outlook

Pros

Your experience at Concentrix WAH really depends on the project you pick up when you start working for them. My first team turned out great, really responsive and supportive managers. Second team was just jammed packed with IT problems from day one with all the equipment they sent us and software the client wanted us to use leading to virtually no training. Third was just beyond incompetent everywhere from training to management to the client wants. I currently work in a new project where everything is going well 2/4 good projects and 2 bad ones.

Cons

Training is horrendous - stop spending a weeks doing random group projects that teach literally nothing. I luckily often had groups who felt the same way and we would never do the assigned tasks and do our self-guided teachings. This isnt grade 6 anymore; if we passed the interview stage you should have already judged our ability to work in a team and communication skills. Some projects are super strict in hours with zero OT or even as little as 30hrs/week and others are basically full-time OT seasonally. (think tax season) If you accept seasonal positions there are no benefits and if you jump around from project to project you may never have benefits.

1.0
Jun 30, 2019
Recommend
CEO approval
Business Outlook

Pros

The paycheck did not bounce.

Cons

I was hired as a full time Customer Service Representative. During the hiring orientation we were told that we were hired for a certain project but not to worry since they had plenty of work once that project was done. I purchased a new computer, phone, headphones etc to do my new job. I also had a landline installed. Once training was started they started back pedaling. Then it was we might have work and if you do a good job you will be kept on. I was told to sign off a couple of hours before my last scheduled shift and have not heard from them since. I have tried contacting other employees in management and recruiting as to what was going on and no response was received. If you have all the equipment required and don't mind a temporary job go ahead. If you expect anything else you will end up feeling used.

2.0
May 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Team lead was pretty awesome as were coworkers, incentives for making enrollments were pretty decent as well. Overall environment was great until the "CLEAN DESK" rules came into play. Training was fun up to a certain point.

Cons

Extremely strict attendance - their time clock, e-start, dinged you for even 1 min late with 1/4 of a point for attendance. Job is advertised as CUSTOMER SERVICE on job sites and then you get into training only to find out it's a SALES position. Commissions are very minimal, sales quotas and goals are ridiculously high. Priority is more often given to NOT MISSING OPPORTUNITIES TO SELL THINGS PEOPLE DO NOT NEED WHEN THEY ARE ONLY CALLING TO ASK A QUESTION ABOUT THEIR PLAN, and to EMAIL CAPTURE FOR MARKETING PURPOSES. Also, they micromanage employees to the extreme. Daily "coachings" consisted of being berated for all that you do wrong and absolutely NO PRAISE for what you're doing right, and then being told that enrollments and such don't matter as much as email caps and missed opportunities. Also, they keep SUBJECTIVE files on each agent, making horrible judgments on how agents handle calls and they also talk smack about people on a daily basis when they are not around. Training does not reflect actual job on the floor, even with the practice period aka SPA that they use to train agents directly on the job.

Viewing 229 - 231 of 44,675 Reviews

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