Pros
Literally anyone can get into this company. Company has integrated with several other high-profile companies. Great, effective Marketing department. Higher-paid call agents than some places. Higher-level employees are nice and more professional.
Cons
The people you have to work with are some of the worst, least professional, and most harassing. Bad communication between departments. There's almost non-existent integrity. Decisions to make money are quick; decisions to take care of employees that make the company it's money are not. The company cuts peoples' pay after doing "wage-leveling", as they call it. Wage discrimination is rampant. Not between genders but rather rampant between team members who do the same job. Extremely low wages across the board. The most recent wage-leveling in July 2017 was based on area/location, job title, and performance review - still less than a dollar increase in pay - leaving employees in some departments still severely underpaid.. like $12,000 lower than the lowest in the industry, low. They've cut tens of jobs so that most technical teams are left to deal with lack of resources and man-power to cover entire shifts. Job responsibilities per person has soared, pay has stayed the same or dropped. This includes having to work from home every other weekend, without pay. Unfair treatment, playing favorites, and dealing with bosses who throw out promised job performance raises for an employee that has saved the company hundreds of thousands in maintenance work and after-hours service unsupervised. Followed by artificially low performance reviews. The company replaces nearly 50% (actual numbers from HR) employees yearly. The Company forces hiring contractors to lie to their agents they hire. Telling them that once their season contract is up, they will be moved into another position on another contract, when they know 100% they do not have positions for them - just to keep them from quitting. Then fire them on the last day when they come back into work, expecting to be transferred into another contract. Pick any given day of the week, and you will smell weed coming from numerous lockers, or catch someone in the bathrooms smoking it. Hiring contractors, HR, payroll, and other staff have been threatened many times by disgruntled employees over being fired for never showing up, not making a full pay-check, hours constantly being changed without due notice, etc. Have to argue way too much for any vacation time. Benefits cost too much for almost anyone in the company, besides execs. Co-pays are too costly to even be seen by a doctor for a cough.
